German Player Support Representative - on-site in Sofia, BULGARIA - 24/7 rotating shifts
Posted Updated
IL
Isadora Lima - Talent Acquisition Specialist German Player Support Representative - on-site in Sofia, BULGARIA - 24/7 rotating shifts
Description
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send your CV in ENGLISH to ---@---
.
ATTENTION:
- It's an on-site role in Sofia, Bulgaria
- Candidates must live in Sofia or be willing to relocate (valid only for EU citizens)
.
We are partnering with a leading player in the gaming support sector, looking to recruit a German-speaking Player Support Representative to join a vibrant team in Sofia, Bulgaria, supporting well-known titles like League of Legends, VALORANT, Legends of Runeterra, and Teamfight Tactics.
If you’re passionate about gaming and customer experience, this is a unique opportunity to combine your interests and your career — helping fellow gamers, solving in-game issues, and contributing to a positive player community. This is a fully on-site position in Sofia.
.
Role: Player Support Representative
Languages Required: German and English
Location: Sofia, Bulgaria (near Serdika Metro Station and Vitosha Boulevard in the city center)
Working Model: 100% on-site
Start dates: 23/11 or 30/11 (mandatory – your first day of training)
.
Working hours:
- full-time, 40h week (9h shifts: 8h + 1h for break);
- work 5 days a week; with 2 rotating days off per week
- 24/7 rotating schedule (means that you must be available from MON to SUN, to work any shift between 0:00 and 0:00, with extra pay for overnight shifts
.
Responsibilities:
- Provide support via chat and ticketing to players experiencing technical, gameplay, or account-related issues
- Use a player-first approach to handle each case individually and empathetically
- Identify recurring issues and bugs, flagging them to the appropriate internal teams
- Collaborate with an international team of fellow gamers to ensure the support environment feels friendly and player-oriented
- Maintain a high level of professionalism and enthusiasm in all interactions
- Keep up to date with new features and updates across all supported game titles
Your Qualifications:
- Native or fluent in German (C1+) and strong command of English (B2+ minimum)
- Genuine interest in gaming and player communities
- Ability to approach player concerns with empathy, patience, and problem-solving
- Strong communication and interpersonal skills
- Understanding of Player Support services or customer service principles
- Detail-oriented and able to follow internal policies and guidelines
- Team player attitude with a proactive mindset
- Availability to work on-site in Sofia, Bulgaria
- Based in Sofia or willing to relocate
(Nice to Have)
- Previous experience in customer support or technical support
- Experience with Riot Games titles (LoL, VALORANT, etc.)
- Familiarity with support platforms such as Zendesk or Jira
.
Training Conditions:
- Paid training: full base salary (contract is signed before training starts)
- Training period: typically ranging from 2 to 6 weeks, depending on the specific gaming title and tools
- Training hours: full-time, from Monday to Friday, during regular business hours
COMPENSATION:
* Base salary (before taxes): €1,585 gross per month
* Benefits:
- 50+ benefits and services to choose from
- Additional health insurance
- Employee Referral Program: Refer your friends and earn bonuses
- Excellent career development opportunities
- welcome bonus of €1,500 paid in two parcels (1st parcel after 3 months, 2nd parcel after 6 months)
- extra pay for overnight shifts and working during national holidays
Work Environment
- Amazing location - right in the heart of Sofia
- Modern personal gym with breathtaking 360° panoramic view
- Vibrant chill and gaming zones to recharge
- Join our German community and be part of an incredible, friendly team
.
Relocation Package:
- valid only for EU citizens relocating from an EU country (not valid for those who already live in Bulgaria)
- relocation bonus of €1,200 (paid in 2 installments to support the move and initial rental costs): first installment is usually paid out with your first regular monthly paycheck/onboarding period in Sofia, while the second installment is paid out after completing a probationary or retention milestone (typically after your first or second full month of active employment).
- Taxi transportation directly from the airport to your accommodation
- flight reimbursement (paid with 1st salary)
- 21 days in a hotel in Sofia
- company assistance with finding permanent accommodation
send your CV in ENGLISH to ---@---
.
ATTENTION:
- It's an on-site role in Sofia, Bulgaria
- Candidates must live in Sofia or be willing to relocate (valid only for EU citizens)
.
We are partnering with a leading player in the gaming support sector, looking to recruit a German-speaking Player Support Representative to join a vibrant team in Sofia, Bulgaria, supporting well-known titles like League of Legends, VALORANT, Legends of Runeterra, and Teamfight Tactics.
If you’re passionate about gaming and customer experience, this is a unique opportunity to combine your interests and your career — helping fellow gamers, solving in-game issues, and contributing to a positive player community. This is a fully on-site position in Sofia.
.
Role: Player Support Representative
Languages Required: German and English
Location: Sofia, Bulgaria (near Serdika Metro Station and Vitosha Boulevard in the city center)
Working Model: 100% on-site
Start dates: 23/11 or 30/11 (mandatory – your first day of training)
.
Working hours:
- full-time, 40h week (9h shifts: 8h + 1h for break);
- work 5 days a week; with 2 rotating days off per week
- 24/7 rotating schedule (means that you must be available from MON to SUN, to work any shift between 0:00 and 0:00, with extra pay for overnight shifts
.
Responsibilities:
- Provide support via chat and ticketing to players experiencing technical, gameplay, or account-related issues
- Use a player-first approach to handle each case individually and empathetically
- Identify recurring issues and bugs, flagging them to the appropriate internal teams
- Collaborate with an international team of fellow gamers to ensure the support environment feels friendly and player-oriented
- Maintain a high level of professionalism and enthusiasm in all interactions
- Keep up to date with new features and updates across all supported game titles
Your Qualifications:
- Native or fluent in German (C1+) and strong command of English (B2+ minimum)
- Genuine interest in gaming and player communities
- Ability to approach player concerns with empathy, patience, and problem-solving
- Strong communication and interpersonal skills
- Understanding of Player Support services or customer service principles
- Detail-oriented and able to follow internal policies and guidelines
- Team player attitude with a proactive mindset
- Availability to work on-site in Sofia, Bulgaria
- Based in Sofia or willing to relocate
(Nice to Have)
- Previous experience in customer support or technical support
- Experience with Riot Games titles (LoL, VALORANT, etc.)
- Familiarity with support platforms such as Zendesk or Jira
.
Training Conditions:
- Paid training: full base salary (contract is signed before training starts)
- Training period: typically ranging from 2 to 6 weeks, depending on the specific gaming title and tools
- Training hours: full-time, from Monday to Friday, during regular business hours
COMPENSATION:
* Base salary (before taxes): €1,585 gross per month
* Benefits:
- 50+ benefits and services to choose from
- Additional health insurance
- Employee Referral Program: Refer your friends and earn bonuses
- Excellent career development opportunities
- welcome bonus of €1,500 paid in two parcels (1st parcel after 3 months, 2nd parcel after 6 months)
- extra pay for overnight shifts and working during national holidays
Work Environment
- Amazing location - right in the heart of Sofia
- Modern personal gym with breathtaking 360° panoramic view
- Vibrant chill and gaming zones to recharge
- Join our German community and be part of an incredible, friendly team
.
Relocation Package:
- valid only for EU citizens relocating from an EU country (not valid for those who already live in Bulgaria)
- relocation bonus of €1,200 (paid in 2 installments to support the move and initial rental costs): first installment is usually paid out with your first regular monthly paycheck/onboarding period in Sofia, while the second installment is paid out after completing a probationary or retention milestone (typically after your first or second full month of active employment).
- Taxi transportation directly from the airport to your accommodation
- flight reimbursement (paid with 1st salary)
- 21 days in a hotel in Sofia
- company assistance with finding permanent accommodation