Global License Support Engineer (m/f/d) - ANÜ
Posted Updated
Description
- Provide expert technical support and troubleshooting for software licensing systems, license servers, and customer deployment environments.
- Manage and resolve licensing incidents and escalations while ensuring a high level of customer satisfaction.
- Perform root cause analysis and drive continuous improvement to reduce recurring licensing issues.
- Develop and maintain support documentation, training/documentation, and standardized support processes.
- Collaborate globally with Product Management, IT, and Field Service teams to support licensing operations and business objectives