Global Quality Assurance Manager
Description
JOB SUMMARY
Overall responsibilities
The Global Quality Data & Systems Manager supports the delivery of assigned global Quality system initiatives, helping to improve compliance and promote consistent quality practices across sites. Working under the direction of quality leadership, the role partners with process owners and site teams to implement practical, risk-based processes that support customer satisfaction, product quality, and business growth.
The Manager works with cross-functional stakeholders to implement agreed quality improvements, support manufacturing excellence activities, and track system performance. Responsibilities include tracking project milestones, supporting process harmonization, assisting with change adoption, and reporting performance data with improvement suggestions. Issues affecting priorities, policy, compliance risk, or resources are escalated to the line manager and quality leadership for decision.
Position duties and responsibilities
Quality Management System: Support the development, implementation, and maintenance of assigned QMS procedures in line with applicable standards, regulatory requirements, and the direction established by quality leadership. Work with process owners and site quality teams to collect inputs for Management Reviews and follow up on assigned actions. Track key process indicators (KPI) and Quality Costs, highlight trends and improvement opportunities, and propose corrective actions for review.
Global Harmonisation and Best Practices: Support assigned harmonisation and standardisation activities across global healthcare sites. Share knowledge between sites, collect site-level feedback, and propose best-practice solutions for review and approval by process owners and quality leadership.
Process and Tool Development: Maintain and improve processes and tools within the assigned scope to support day-to-day quality and compliance activities. Collect plant and business requirements and work with process owners and Corporate IT on requirements definition, testing, implementation, and user support in line with approved plans.
Change Management and Stakeholder Communication: Support change management and communication activities for assigned initiatives in line with agreed stakeholder engagement plans. Prepare communications and training materials, track adoption of approved processes and tools, and escalate implementation issues to the relevant leads.
Documentation and Process Excellence: Support the standardisation, simplification, and harmonisation of assigned procedures and processes, and contribute to policy updates as requested by policy owners. Coordinate document reviews and implementation through established approval and change control processes to improve usability and ongoing adherence.
Leadership and Team Development: Manage and support assigned team members and project resources, setting clear tasks and objectives aligned with agreed priorities. Promote accountability, collaboration, continuous learning, and patient-focused quality. Plan day-to-day workloads within available resources, identify training needs, and escalate capacity constraints or decisions to the line manager.
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