Global Voice of Customer Manager (d/f/m)

About this Position We are looking for a Global Voice of Customer Manager to lead and continuously evolve Henkel Adhesives' global Voice of Customer capability. In this role, you will drive customer-centric decision-making by transforming customer feedback into actionable insights, shaping global standards, and enabling customer experience improvements across functions, business units, and regions. What you´ll do Lead and continuously develop Henkel Adhesives' global Voice of Customer program and governance framework Define and implement Voice of Customer standards, processes, and best practices across regions and business units Drive the collection, analysis, and interpretation of customer feedback across the end-to-end customer journey Translate customer insights into actionable recommendations that improve customer experience and business performance Partner with Marketing, Sales, Customer Service, Digital, and Data Analytics teams to embed the Voice of the Customer into decision-making Own the Voice of Customer technology roadmap and collaborate with platform owners to enhance capabilities and integrations Define and monitor customer experience KPIs, reporting frameworks, and executive dashboards Drive adoption of Voice of Customer capabilities and customer-centric ways of working across the global organization