Global Wellness Operations Director – Luxury

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important\: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Your Role

As our Global Wellness Operations Director – Luxury, you will play a pivotal role in shaping the future of wellness across Hyatt’s global portfolio of Park Hyatt, Alila, and ATONA properties.

In this global leadership role, you will elevate wellness, spa, fitness, and leisure experiences, bringing each brand’s distinctive identity to life through exceptional service, thoughtfully curated offerings, and meaningful guest experiences.

You will lead the development and evolution of global wellness operating standards, signature experiences, and innovative concepts, ensuring a consistent expression of luxury while embracing the individuality of each destination. Combining a passion for wellness with strong commercial insight, you will drive operational excellence, support new hotel openings, strengthen performance, and inspire property teams to deliver experiences that resonate with today’s luxury travelers.

Working collaboratively with hotel leaders, brand teams, and cross-functional partners around the world, you will help shape a compelling wellness vision that enriches the guest journey and supports Hyatt’s continued growth in luxury hospitality.

Your Responsibilities

- Shape our global wellness vision\: Define and evolve wellness strategies, operating standards, service rituals, and guest journeys across Park Hyatt, Alila, and ATONA, ensuring each brand delivers a distinctive experience while maintaining global consistency and local relevance.

- Create exceptional wellness experiences\: Develop signature treatments, wellness rituals, curated menus, and innovative programs that reflect each brand’s identity, respond to evolving guest expectations, and deliver meaningful commercial value.

- Bring new wellness concepts to life\: Lead wellness operational readiness for hotel openings, renovations, and repositionings, overseeing everything from concept validation and product selection to staffing, systems, training, and service preparation to ensure successful launches.

- Champion service excellence\: Establish and oversee global quality standards, conduct property visits and operational assessments, and translate guest feedback and performance insights into meaningful improvements that elevate service delivery and guest satisfaction.

- Inspire and develop wellness leaders\: Design and guide technical, service, commercial, and leadership training programs, including certification and ongoing development. Coach Spa and Wellness Directors and Managers, building their confidence, capabilities, and commitment to exceptional guest experiences.

- Curate transformative wellness retreats\: Conceptualize, develop, and evaluate immersive wellness retreats and multi-day experiences, collaborating with specialist partners and hotel teams to create distinctive, commercially successful programs.

- Guide wellness products and design\: Partner with Procurement, Brand, and Design and Technical Services teams to shape product offerings, equipment, operating supplies, uniforms, menus, and guest-facing materials that reflect brand standards and enhance the overall wellness experience.

- Drive operational and commercial performance\: Establish key performance indicators, assess financial and operational results, and work with property leaders to identify opportunities, strengthen profitability, and deliver sustainable business performance.

- Support strategic business planning\: Provide direction on wellness budgets, forecasts, and business plans, guiding property leaders in setting meaningful targets and implementing actions that support both guest experience and commercial objectives.

- Lead innovation through collaboration\: Identify emerging wellness trends and opportunities, shape future concepts, and influence stakeholders across a global, multicultural environment. Foster strong partnerships, encourage innovative thinking, and advance operational efficiency while demonstrating Hyatt’s culture of care.