Group Business Systems Director

Job Description

Represent the (Group) business in technology decisions and evaluations. Serve as the senior business technology advisor to Group Operations leadership, acting as the bridge between business stakeholders and IT.

The role focuses on business requirements, operational impacts, vendor evaluations, implementation readiness, and technology-related risk from an operational perspective while partnering with IT on technical architecture, security infrastructure, and enterprise technology standards. This position ensures business needs are effectively represented and translated into technology solutions that support organizational objectives, operational efficiency, and sustainable growth.

This is a hybrid role working partially in-office (Lincoln, NE) and partially from home.

What you do:

• Question vendor assumptions, timelines, pricing, and resourcing on behalf of the business, ensuring commitments reflect what the business can realistically absorb and sustain.
• Assess effects on workflow, customer experience, regulatory obligations, and staffing. Inform and align with the technology organization before decisions are finalized.
• Supply and validate the business inputs behind the case transaction volumes, staffing effort, service level exposure, and downstream process cost. Test whether projected benefits are achievable in the operating environment and confirm the business dependencies and assumptions which IT has built estimates upon.
• Define the business process a given solution needs to support and represent where standard configuration is workable versus where a genuine operational or regulatory need justifies customization. While design and build functions will remain within the technology organization; this role owns the business rationale and the cost of exceptions.
• Flag vague scope, unclear acceptance criteria, and SLA terms in contracts that would be unenforceable or insufficient against the service levels which must be maintained.
• Review MSA's, SOWs, and SLAs for operational risk, with particular attention to whether vendor service commitments align to the business's own SLAs and remediation obligations.
• Participate on behalf of the business in demonstrations; scoring and capability reviews, and evaluating vendor fit against actual workflows, service commitments, and end-user readiness. Technical evaluation and the selection decision remain with the Technology Organization with this role providing information and input from the business perspective
• Identify where delivery timelines collide with business cycles (enrollment, renewals, year-end), where staffing or training gaps threaten cutovers and where handoffs across vendors and partners would break downstream processes creating disruptions. Escalate privacy, security, and compliance concerns observed in business processes to the accountable owners rather than adjudicating them.
• Assist business teams in monitoring industry trends, market developments, vendor roadmaps and emerging system capabilities that could enhance customer support, customer experience, and business operations. Evaluate options with business and technology teams to ensure solutions support the broader Group environment, align with shared requirements and enable effective implementation and adoption.
• Partner with business teams to identify and analyze operational and customer data, patterns, and emerging trends; translate findings into actionable opportunities to improve the customer experience, remove friction points, and prevent recurring service issues. Coordinate with technology and data teams to validate insights, prioritize improvements, and define measures of success.

What you bring:

• Bachelor’s degree or equivalent combination of education and experience required.
• 7-10+ years of related experience required. This experience must include business systems, Group operations, technology consulting, business analysis, project management, or some combination thereof.

What we offer:

A meaningful mission. Great benefits. A vibrant culture
Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t:

Ameritas Benefits
For your money:
• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Competitive Pay.

For your time:
• Flexible Hybrid work.
• Thrive Days - Personal time off.
• Paid time off (PTO).

For your health and well-being:
• Health Benefits: Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well-being programs with financial rewards.
• Employee assistance program (EAP).

For your professional growth:
• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• StrengthsFinder Program.

For your community:
• Matching donations program.
• Paid volunteer time– 8 hours per month.

For your family:
• Generous paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder and pet care support.

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Application Deadline
This position will be open for a minimum of 3 business days or until filled.

This position is not open to individuals who are temporarily authorized to work in the U.S.