Group Capability Manager – CIAM

At Bnode (formerly bpostgroup) , cybersecurity is a strategic priority. As we strengthen our Group-wide security capabilities, we are looking for an experienced Group CIAM Capability Manager to lead the engineering, delivery and operation of our Customer Identity Access Management platforms. In this role, you will take ownership of the technical development and operational performance of our CIAM services, enabling secure and seamless digital experiences for customers and external users across our international organisation. Working closely with the Group IAM Capability Lead, you will translate our identity strategy into scalable, secure and reliable technology solutions. Your responsibilities Lead CIAM platform engineering and development Design, build and continuously improve enterprise-scale CIAM platforms and services. Translate the Group IAM strategy into technical roadmaps, engineering initiatives and delivery plans. Drive secure, scalable and resilient platform architectures, leveraging cloud technologies, APIs and automation. Manage platform upgrades, integrations, technical debt and continuous modernisation. Own CIAM platform delivery and operations Manage CIAM platforms as internal products, balancing business requirements, security, performance and operational stability. Own and prioritise the platform engineering backlog. Ensure platform availability, reliability, monitoring, incident management and service performance. Drive standardisation, automation and continuous service improvement. Drive customer identity integration Enable secure customer registration, authentication, authorisation, federation and identity lifecycle management. Support modern identity standards and protocols, including OAuth 2.0, OpenID Connect (OIDC) and SAML 2.0 . Facilitate CIAM integration across web applications, mobile platforms, APIs and cloud-based services. Work with digital and application teams to deliver secure, frictionless customer experiences. Lead teams and technology partners Coordinate multidisciplinary engineering teams, external technology partners and managed service providers. Oversee technical delivery, platform integration and operational performance. Manage technology vendors, engineering budgets and platform costs. Collaborate with Security Architecture, Enterprise Architecture, Cloud, Infrastructure and Digital teams.