Guest Communications & Support Officer

JOB DESCRIPTION

Guest Communications & Support Officer

Duties and Responsibilities:

● Respond to guest inquiries across online booking platforms and email in a timely and courteous manner.

● Provide daily check-in/check-out information and assist guests with their requests. ● Communicate booking policies, property amenities, and operational procedures to guests.

● Liaise with relevant teams to ensure guest requests and inquiries are addressed efficiently.

● Provide after-hours guest support and emergency assistance when required. ● Perform other duties assigned by supervisors, primarily related to guest communication and support.

Qualifications and Experience:

● At least 1 -2 years experience in customer service and admin

● Experience working with any online booking platforms

● Experience in Email Management and strong admin background

● Excellent communication skills, both written and verbal

Soft Skills:

● High and strong attention to details

● Highly organized, empathetic and patient in how you relate to people. ● Has initiatives

● Problem Solving and Critical thinking skills

● Willingness to learn

● Excellent time management skills/meet deadlines

● Self-confidence and work well in a remote team environment. Nice to have:

● Experience using Airbnb, Booking.com, Expedia, Agoda, etc is a plus ● Experience working in a Hospitality Industry is a plus