HCM Strategist Service Strategy Team

ADP is hiring for an HCM Strategist. This role Strategist strengthens the connection with clients through strategic consultation with internal client service associates [PEO Client HR Business Partners, Key Account Executives and Client Relation Executives]. The role supports the PEO HR Client Service teams by conducting deep dive analysis on client behavior, data insights - analytics, market - industry factors, and service experience for the purpose of building strategic relationships with Client Executive Decision Makers; creating an account strategy and effectively influencing the direction of current and future human capital needs within the client's business. HCM Strategist will devise and develop a comprehensive strategic plan for client engagements, positive service interactions and awareness of the PEO Value Proposition/HCM Solution set with the goal of increasing client experience, worksite-employee experience, and client retention.

The HCM Strategist acts as the TotalSource subject matter expert for the HR Client Service teams by supporting new hire learning and onboarding programs through content development and facilitation. Travel is required to support new associate onboarding and continued education. Regularly partners with service leaders to deliver on key business initiatives and projects which support strategic service delivery across the organization.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

• Strategic Consultation: Designs and develops client engagement strategies to support long term client retention and business growth. Identifies client business needs and correlating PEO solutions for client success through internal consultations with HR Business Partners, Key Account Executives - Client Relation Executives
• Industry Analysis: Use internal and external tools to understand market and industry trends to improve individual, work group, and/or organizational results; use understanding of major business functions, industry trends, and client organization's position to recommend effective business strategies and/or tactics
• Client Needs Assessment: Identifying targeted client business challenges, needs and their probable causes, providing and provoking convincing insights that compel decision makers to discover or reconsider unrecognized problems and opportunities along with the value of addressing them with new solutions to achieve better long-term results
• Client Retention: Drive client retention by positioning account engagement strategy that will help develop a value-based client relationship
• Customer Focus: Ensuring both internal and external client perspective is a driving force behind strategic priorities, business decisions, organizational process recommendations
• Associate Training: Executes virtual and in-person role based training for new HR Client Service associates. This includes collaboration with internal learning partners to curate content, build learning cirriculums and deliver training.
• Project Management: Strong focus on managing multiple, competing projects and priorities which support execution of key business initiatives within the PEO
• Revenue Generation: Is responsible for the needs analysis and presentation of new and optional products and services to the client base which can help the business reach its revenue goals and further add to the overall value proposition and client experience of the base
• Financial Analysis: Conducts financial analyses of client relationship and provides to internal service team with perspective on the value of services provided, as needed.

QUALIFICATIONS:

• Bachelor's degree or equivalent in education and experience
• Minimum of 5 years of successful business leadership experience
• Minimum of 3 years of successful TotalSource HRBP / Key Account Executive experience
• Progressive management experience in a consulting or large corporate environment
• Experience or familiarity in the PEO, Payroll or HR Outsourcing industries
• Experience with multiple larger, complex clients, and dealing with a broad range of HR-related areas at senior levels of the organization.