Head of Client Onboarding
Description
The role
Belkins is launching Intake (a new pod that owns every new client's first three months): onboarding, campaign launch, first booked meetings, and the handoff to a long-term account team.
You'll lead the pod and be accountable for one outcome: new clients who see results and stay.
This isn't a role with a comfortable book of long-term accounts. Every client is new, most are demanding, and results are expected from week one.
The pace is high and there's no rigid playbook yet.
If that sounds energizing rather than exhausting, we'd like to talk.
What you'll own
- Every new client from kickoff to month 3. That covers onboarding, launch, first results and a clean handoff.
- A team of Account Strategists and SDRs. You'll assign accounts, coach the team, and hire or replace people quickly when someone isn't delivering.
- The campaigns themselves. When a campaign isn't booking meetings, you open it, find the cause (list, copy, targeting or SDR) and fix it yourself.
- The hard conversations. You'll join escalation calls with US clients, reset expectations and step in on at-risk accounts.
- The numbers. These include trial-to-long-term conversion, appointments against plan, time to first appointment and onboarding time.
- The function itself. Intake is new. Once you've seen it in action, we expect you to tell us what doesn't work and rebuild it.
What success looks like
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Month 1: You learn the clients and processes alongside our Head of Delivery, take over pod operations and join live onboardings.
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Month 3: You fully own the pod and its metrics, and you've made your first team decisions.
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Month 6: You run Intake on your own and have launched improvements to onboarding, handoff or hiring.
You'll fit if you
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Started hands-on (SDR/BDR, AE, CSM or AM) and went on to lead that function. You've done the work and you've managed it.
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Know at least one outbound channel from the inside: cold email, calling or LinkedIn.
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Have managed a client-facing team, including hiring and letting people go.
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Speak advanced English (C1) and stay confident on difficult calls with US clients.
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Move fast. You get going in days, not weeks, and make people decisions without dragging them out.
Bonus points
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Experience in an outbound or lead-gen agency, SDR outsourcing, or another client-services business of 50–200 people
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Experience with US clients
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You've built or rebuilt an onboarding, CS or delivery process
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You use AI tools in your daily work
Why join
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You'll build a brand-new function that leadership sees as a priority.
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You'll have real ownership: your decisions shape how Belkins onboards every client.
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The role grows as Intake grows, in scope, team size and budget.
Hiring process
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Intro call with our recruiter (30 min)
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Case review and discussion with our Managing Director - Alex: we share real materials in advance and talk them through together
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Final interview with CEO