Head of Clinics

PRIMARY FUNCTION

The Head of Clinics provides administrative leadership and strategic direction for all Keefe Memorial Health Service District clinic operations, including the Rural Health Clinics (RHCs) at Prairie View Clinic (PVC) and Kit Carson Clinic (KCC) and the Keefe Memorial Hospital (KMH) Specialty Clinic. The Head of Clinics sets objectives, develops clinic strategy and service line growth plans, and directs the Director of Rural Health Clinics and the Director of Specialty Clinics. They will ensure efficient, economic, and quality performance in the services provided to our patients.

Complies with department and organization-wide policies, Rural Health Clinic requirements, Safety, and Infection Control, and all Federal and State of Colorado regulations related to the performance of KMH operations and requirements of the compliance program.

SIGNIFICANT DUTIES

• Provides administrative oversight and strategic direction for PVC, KCC, and the Specialty Clinic.
• Develops, implements, and evaluates the clinic strategic plan, including service line growth, access, and new program development, in collaboration with the CEO and senior leadership.
• Supervises, coaches, and evaluates the Director of Rural Health Clinics and the Director of Specialty Clinics.
• Ensures that projects, clinic milestones, and goals are met while adhering to budget.
• Responsible for the clinic operating and capital budgets, monitoring financial and productivity performance, and reporting results with CEO and CFO oversight.
• Ensures compliance with Rural Health Clinic requirements and all applicable federal and State of Colorado regulations for all clinic settings.
• Oversees development and maintenance of clinic policies, procedures, and required reviews through the clinic Directors.
• Partners with the CEO, Chief Medical Officer, and Human Resources on provider and clinic leadership recruitment, onboarding, and retention.
• Partners with the CFO and revenue cycle staff to address clinic billing, coding, and reimbursement issues.
• Oversees clinic-related marketing, community outreach, and referral relationships with outside agencies and providers.
• Oversees the cash-based services provided in the clinic setting.
• Responsible for the hiring of clinic leadership personnel, annual performance reviews, and performance improvement plans.
• Attends or leads various meetings required of this position.
• Participates in applicable quality improvement programs and oversees clinic quality and risk activities with the Quality and Risk department.
• Responsible for patient service and satisfaction across all clinics.
• Performs other duties as assigned.

GENERAL REQUIREMENTS

• Demonstrates commitment to the organizational mission, vision, and core values.
• Knowledge of federal and state regulations related to nursing applications and relative practice area.
• Demonstration of leadership skills and ability to make sound decisions for departmental delivery of care.
• Establishes goals and strategic plan for departments of responsibility and participates in strategic planning activities of overall facility.
• Maintains current knowledge of department and hospital operations, local and industry trends and practices, market forces and outside regulatory requirements.
• Identifies opportunities and challenges to the departments’ services and applies this knowledge to develop new or enhance existing policies, procedures, systems, and services.
• Demonstrates effective relationships with hospital staff, patients, public, outside agencies, and providers.
• Communicates effectively verbally and in writing.
• Maintains confidentiality of patient information.
• Exercises professional judgment, courtesy, and professionalism in daily interactions with others.
• Establishes and maintains effective working relationships with health care team members and diverse patient populations.

There will be opportunities for other duties as this position may evolve and policies and training may change. Reasonable accommodation will be reviewed, and modifications may be made according to ADA guidelines. Utilizes proper body mechanics, transfer/lifting techniques, and appropriate equipment to minimize fall risk to patient and injury to self.