Head of Warehouse Operations, 3PL

About the Role: Spreetail is seeking a hands-on Area Manager to serve as our on-site leadership representative at our Berlin fulfilment centre, with additional oversight of our Rheine/Düsseldorf facility. In this role, you will bridge the gap between our third-party logistics (3PL) partners—who execute day-to-day warehouse transactions—and Spreetail’s central functions. If you have deep warehouse management experience, a talent for holding partners accountable to KPIs, and a continuous improvement mindset, we want you to join our growing EU operations team.

How you will achieve success in this role:

• Hold the 3PL partner accountable to contracted SLAs and KPIs by monitoring performance, conducting structured reviews, and tracking corrective actions for any identified gaps.
• Serve as the primary liaison between the 3PL partner and Spreetail’s central functions (Technology, Transportation, Account Management), translating strategic requirements into clear operational instructions.
• Monitor real-time inventory levels, order statuses, and shipment planning via our WMS (Linnworks) to ensure on-time delivery and proactively flag discrepancies across B2B and B2C flows.
• Ensure strict 3PL adherence to Spreetail’s Standard Operating Procedures (SOPs), acting as the lead point of contact for rolling out system updates, new SOPs, or new client onboardings.
• Produce regular operational reports for internal stakeholders and analyze WMS data to track metrics like on-time shipment (OTS), order accuracy, and inbound receive performance.
• Identify continuous process improvement opportunities within 3PL operations and build collaborative, solutions-focused relationships to implement effective changes.

What experiences will help you in this role:

• Fluency in both German and English is required (additional European languages are a strong advantage).
• Demonstrated hands-on experience coordinating core warehouse workflows (inbound, outbound, returns) with exposure to both B2B and B2C fulfilment environments.
• Proficiency in Linnworks or equivalent WMS/ERP systems, combined with a strong analytical mindset to leverage operational data, build reports, and identify trends.
• Clear, confident communication skills with a proven track record of holding external partners accountable while maintaining productive, collaborative working relationships.
• Excellent organizational skills and self-motivation, capable of prioritizing effectively and managing multiple workstreams autonomously across multi-site operations.
• Bachelor's degree in Logistics, Supply Chain, Business, or equivalent practical experience (certifications such as APICS, Six Sigma, or IOSH are a plus).