HELP DESK INTERN

GENERAL STATEMENT OF RESPONSIBILITY: Responsible for the analysis, support, and maintenance of network and end-user computing needs in a manufacturing or office environment..

SPECIFIC DUTIES:

• Install and maintain end-user desktop systems.

• Maintain consistent operating systems and applications on the user desktop.

• Install and maintain computing hardware and software, peripherals, and telephony equipment.

• Other duties as assigned.

• Keep work area neat and clean.

• Provide direct support to the end-users, including hardware and software issues.

• Update help desk software tickets and documentation as appropriate.