Housekeeping Director

Position: Full-time, salaried, exempt
Reports to: Designer/Housekeeping Director
Typical schedule: Monday–Friday, 8:30 a.m.–5:00 p.m., with flexibility to meet operational needs.

Lead a Team. Set the Standard. Make a Daily Difference.

At JRC, a clean, safe, and welcoming environment is essential to the care, comfort, and dignity of our students and residents. Our Housekeeping Director plays an important leadership role in making that environment possible every day.

We are seeking an organized, detail-oriented leader who takes pride in high standards and brings out the best in others. Overseeing housekeeping operations across approximately 64 residences, school buildings, and a warehouse, this individual will help ensure that JRC’s properties receive consistent attention and care.

The ideal candidate combines strong supervisory skills with a practical, hands-on approach. Success requires clear communication, sound judgment, effective planning, and the ability to build a team that understands the importance of its work.

Position Overview

The Housekeeping Director leads JRC’s school and residential housekeeping teams, overseeing staffing, scheduling, training, supplies, and quality standards. Working closely with maintenance, design, residential, and school personnel, this leader coordinates cleaning services, identifies property concerns, and follows through to ensure timely resolution.

This is a visible, active role for someone who enjoys working across multiple locations, solving problems, and creating an environment where employees feel supported and accountable.

Essential Responsibilities

Team Leadership and Development

• Supervise school and residential housekeeping staff, establishing clear expectations for work quality, productivity, safety, and professionalism.
• Prepare and maintain weekly cleaning assignments and on-call schedules, adjusting coverage as operational needs change.
• Train and coach employees on cleaning procedures, equipment use, safe work practices, and JRC standards.
• Provide regular feedback, recognize strong performance, and address concerns promptly and respectfully.
• Conduct performance evaluations and participate in interviewing, hiring recommendations, corrective action, and termination recommendations in collaboration with Human Resources and leadership.
• Promote teamwork, respectful communication, and pride in maintaining JRC’s environments.

Housekeeping Operations and Quality

• Oversee daily housekeeping services across JRC’s residences, school buildings, and warehouse.
• Conduct routine inspections and complete cleaning and maintenance checklists to evaluate cleanliness, property condition, and safety.
• Identify deficiencies, assign corrective actions, and follow up to confirm completion.
• Develop and maintain consistent cleaning routines and quality expectations across locations.
• Communicate daily with the contracted cleaning company to coordinate services, address concerns, and monitor performance.
• Respond effectively to changing priorities, urgent cleaning needs, and staffing challenges.

Property Care and Safety

• Partner with maintenance and design staff to support the proper upkeep of buildings, furnishings, fixtures, and equipment.
• Report maintenance needs and potential hazards promptly and coordinate follow-through.
• Oversee safe housekeeping practices, including the proper use, storage, and handling of cleaning products and equipment.
• Maintain department practices consistent with applicable OSHA requirements, institutional cleaning standards, and JRC policies.
• Reinforce the importance of respecting the privacy, routines, and personal spaces of students and residents.

Supplies, Projects, and Event Support

• Order and manage housekeeping supplies and equipment, maintaining appropriate inventory levels and monitoring usage.
• Coordinate housekeeping projects, checklists, and related assignments requested by the Designer/Housekeeping Director and other leadership.
• Support the preparation, setup, and cleanup of special events, including the annual picnic and organizational dinners.
• Travel between JRC locations to inspect work, support staff, and address operational needs.
• Perform other related duties as assigned.

Qualifications

• Three to five years of progressively responsible housekeeping or institutional cleaning experience, including supervisory responsibilities.
• A combination of relevant education, training, and experience that demonstrates the ability to lead housekeeping operations effectively.
• Demonstrated ability to supervise employees, coordinate schedules, and manage competing priorities across multiple locations.
• Strong communication, interpersonal, problem-solving, and organizational skills.
• Knowledge of institutional cleaning methods, cleaning products and equipment, and applicable workplace safety requirements.
• Ability to establish high standards while coaching employees with consistency, respect, and empathy.
• Comfort using computers and standard office software for scheduling, email, inventory tracking, and documentation.
• A valid driver’s license and the ability to travel to JRC residences and other locations in nearby Massachusetts.

Physical Requirements and Work Environment

This is an active position requiring regular movement throughout school buildings, residences, and grounds, as well as computer-based administrative work. Essential duties may require:

• Extended periods of standing and walking.
• Bending, stooping, kneeling, crouching, reaching, and occasional crawling, climbing, or balancing.
• Lifting and carrying items weighing up to 50 pounds.
• Pushing equipment or materials requiring up to 75 pounds of force.
• Working around cleaning products and equipment while following required safety procedures.
• Communicating clearly with employees, contractors, and other JRC personnel.

Essential functions may be performed with or without reasonable accommodation.

Why This Role Matters

The Housekeeping Director’s impact reaches every JRC location. By leading a dependable team and maintaining high standards, this individual helps create spaces where students and residents feel comfortable, staff can focus on their work, and families can see the care taken with their loved ones’ surroundings.

We are looking for a leader who sees the purpose behind the details—and inspires others to do the same.