Housekeeping Supervisor

Location Overview
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.

Scope of Work:

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping team. This role involves supervising staff, ensuring high standards of cleanliness and guest satisfaction, managing resources, and maintaining a safe and efficient work environment.

Responsibilities and Duties:

I. Staff Management & leadership:

• Supervise and coordinate the daily activities of room attendants and other housekeeping staff.
• Assign cleaning tasks and sections to the team based on daily occupancy and special needs.
• Provide ongoing training, coaching, and motivation to team members.
• Create and manage staff schedules to ensure adequate coverage for all shifts.
• Follow with Housekeeping SOP and hotel to achieve goal.

II. Quality Control & Standards:

• Conduct regular and thorough inspections of guest rooms, corridors, and public areas (e.g., lobby, restrooms, elevators) to ensure they meet the hotel's standards.
• Check for cleanliness, proper room setup, and the condition of furniture, fixtures, and amenities.
• Provide immediate feedback to staff on their performance and correct any deficiencies.

III. Operational Duties:

• Manage and monitor the inventory of cleaning supplies, guest amenities, and linen.
• Ensure all cleaning equipment is in good working condition and report any maintenance issues.
• Oversee the handling of guest laundry and special requests, ensuring timely and accurate service.
• Ensure all staff follow established procedures for handling guest lost-and-found items.
• Complete work orders for maintenance repairs.
• Adequate amount of ordering and control housekeeping supply.
• Prepare and distribute daily room assignment sheets for housekeeping attendants in Morning and Turndown service.
• Assign special job and follow up.

IV. Guest and Inter-Departmental Communication:

• Respond promptly and professionally to guest requests and complaints related to housekeeping services.
• Communicate with the front desk and engineering departments to coordinate room readiness, report issues, and ensure seamless guest experience.
• Maintain a positive and collaborative working relationship with all hotel departments

V. Health and Safety:

• Enforce and monitor all health, safety, and sanitation policies and procedures.