HR Advisor - Support Services United States
Description
Do you speak fashion? We're hiring! Let’s chat!
Born in Australia, loved around the world.
At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.
We’re playfully rebellious and always optimistic. Join our world and let's do good things together.
Benefits You Will Love
50% Team Member discount for all Brands/Products
Competitive Pay
Wellness Support 24/7
Performance & Peak incentives to reward & recognize our team
Great benefits for YOU & your family – Medical, Dental, Vision + more
401(k) matching program, with a commitment to financial literacy and support
Development opportunities that could take you anywhere
Quarterly COG Awards + real time recognition
The Role
At Cotton On, our people are at the heart of everything we do. As our HR Advisor, you’ll bring our People First value to life by delivering practical, down-to-earth HR support across the team member lifecycle. Partnering closely with our retail and support office leaders, you’ll champion a culture where everyone feels respected, included, and empowered to grow. Whether you’re navigating employee relations with empathy and sound judgment, keeping our operations running smoothly, or helping team members feel supported through every career milestone, you’ll help us build an inclusive workplace where our team can truly thrive.
Work Structure & Details
Format: Hybrid
Schedule: 3 days in office per week
Location: Playa Vista, CA
Our Culture
We live and breathe our values every single day:
- Ever Better: Always learning, growing, and looking for ways to improve our processes and support.
- People First: Putting our team members at the center of every decision we make.
- Fun: Bringing positive energy to our work and celebrating our wins together.
- Personal Leadership: Taking ownership, showing initiative, and leading by example.
- Integrity: Doing the right thing, treating others with respect, and handling confidential matters with absolute discretion.
- Keeping it Real: Communicating authentically, transparently, and without the corporate fluff.
Key Responsibilities
Employee Relations and Leader Support
- Be the friendly, trusted go-to person for team members when they have questions about policies, processes, or workplace concerns.
- Coach and empower our leaders to communicate clearly, document effectively, and lead with empathy and consistency.
- Support fact-finding and workplace investigations with fairness and objectivity, ensuring sensitive matters are handled discreetly and escalated appropriately.
- Partner with leaders on performance management, focusing on constructive feedback, meaningful goal-setting, and continuous growth.
Team Member Lifecycle
- Collaborate with Talent Acquisition and hiring managers to ensure seamless onboarding readiness, welcoming new team members so they feel set up for success from day one.
- Manage employment changes, internal transfers, and offboarding smoothly, keeping systems up to date with care and accuracy.
- Tap into team member feedback and support local engagement activities to make sure our workplace culture keeps getting Ever Better.
HR Operations, Benefits, and Leave
- Maintain accurate, up-to-date HRIS records and confidential personnel files with meticulous attention to detail.
- Partner with Payroll on timekeeping, updates, and corrections to ensure our team members are paid accurately and on time.
- Help team members navigate their benefits enrollment and guide them toward the right resources when life events happen.
- Coordinate leave and accommodation requests with compassion, protecting privacy while keeping required tracking on track.
- Prepare clear, reliable reports on workforce changes and HR metrics, checking your work before sharing.
Compliance and Continuous Improvement
- Support local compliance and internal policies across your assigned locations, keeping our practices updated and ethical.
- Assist with employment eligibility verifications, audits, and required training programs.
- Spot process bottlenecks or friction points and proactively suggest fresh ideas to improve our workflows, templates, and resources.
Partner with broader HR specialist teams to roll out people initiatives and flag potential risks early.
Qualifications and Experience
Required:
- 5+ years of hands-on HR generalist or advisory experience, with a strong track record supporting employee relations, HR administration, and the end-to-end team member lifecycle.
- Exceptional communication skills—you know how to connect with people at all levels authentically, build trust quickly, and handle sensitive conversations with grace and discretion).
- Proven experience coaching retail, multi-site, or fast-paced operational leaders through performance management, investigations, and everyday people processes.
- Highly organized with a natural knack for juggling multiple priorities, strict deadlines, and high-volume operations without missing a beat.
- Solid working knowledge of employment laws, compliance standards, and HR information systems (HRIS).
Preferred:
Experience supporting dynamic retail, hospitality, or fast-growing multi-site workforces.
PHYSICAL REQUIREMENTS
- Ability to stand, walk, lift, carry, push or pull up to 50lbs
Who are we?
Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.
We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
If you have any individual needs in order to fully participate in the recruitment process, please contact us at [email protected] so we may support you in completing the job application process.
In addition, Cotton On Group will consider qualified applicants, including those with criminal histories, in a manner consistent with local “Fair Chance” ordinances.
CA: This is a full-time salary role with an annual wage range of $100,000-$130,000/ salary