HR Casework Advisor
Description
- Job grade: Executive Officer
- Contract type: Permanent
- Business area: DESNZ - Corporate Delivery Group - HR
- Type of role: Administration / Corporate Support, Human Resources
- Working pattern: Full-time
- Number of jobs available: 1
Location
About the job
Job summary
Do you want a career where you can make a real difference? Do you want to have an impact on the UK and beyond? If yes, then a career at the Department for Energy Security and Net Zero (DESNZ) could be for you.
Here at DESNZ we are delivering our mission to make the UK a clean energy superpower, with clean electricity by 2030 and accelerating the UK’s journey to net zero.
Our work is helping ensure clean energy for all, keep bills down and seize the opportunities to lead the world in new green industries, taking back control of our energy with Great British Energy and encouraging greater energy efficiency across the UK. The work of the department has never been more timely or relevant, and by joining us you will be part of making that difference.
Our work is varied, interesting and most importantly it's impactful. Our DESNZ Values are interwoven into everything we do; we are bold, we are collaborative, we are inclusive, and we learn. As a department we are committed to these values to build a culture where everyone can thrive.
We work in an agile way. This means that, as our priorities evolve, your work may adapt to meet emerging needs and help us deliver our mission. This approach offers opportunities to develop your skills, gain new experiences, and contribute where you can make the greatest impact. This relates to the nature of the work rather than contractual terms, such as location or working pattern.
We offer great working benefits including a world-class pension, flexible working options and a career where your learning and development is taken seriously. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below.
Find Out More
You can also follow our LinkedIn Careers Page:
Job description
Be part of an exciting new in-house HR advisory service providing frontline support to employees and managers across the department. This is a great opportunity to build your HR knowledge and experience, work alongside supportive colleagues and help deliver a responsive, trusted service from the outset. You’ll provide clear, practical advice on a range of day-to-day HR queries, guide customers to the right support and contribute ideas to improve the service as it develops.
The role is part of HR Casework Services, which provides advice to managers and employees on a range of HR Policies, supports on complex people issues and ensures access to the right services at the right time. The role will be varied and enable you to develop an in-depth knowledge of our HR policies, build strong relationships with a breadth of internal and external stakeholders, as well as offer a broad insight into how HR operates in Government.
Person specification
- Provide first-line support to managers contacting HR Casework Services via email, telephone and Teams, ensuring enquiries are handled promptly, professionally and with a clear focus on customer needs and stakeholder expectations.
- Triage incoming casework and queries, assessing urgency, complexity and risk, prioritising appropriately and directing or escalating cases to the relevant HR colleague, team or manager.
- Provide ongoing support with HR cases, helping to progress casework effectively through timely follow-up, coordination, accurate record keeping and clear communication with relevant stakeholders.
- Support managers in accessing HR self-service systems, providing clear guidance and practical assistance where needed.
- Create and manage communities of practice for trained mediators, Investigation Managers and Decision Managers, maintaining up-to-date lists, co-ordinating training and promoting continuous improvement and shared learning.
- Contribute to the continuous improvement of HR policies, projects, systems, casework processes and ways of working, identifying opportunities to improve the quality, consistency and efficiency of the service.
- Provide wider support across the HR team as required, including administrative and coordination activities such as note taking and arranging rooms or meetings.
- Identify opportunities to automate/streamline processes to ensure improved effectiveness of the service and to explore opportunities where AI may help improve the quality of the service for our customers and the efficiency of the HR casework team
Essential Criteria
- Previous experience in an HR or Corporate Services role.
- Knowledge and understanding of employment law and HR best practice; with an interest in developing a career in HR and building knowledge of people policies and employee relations.
- Strong customer service skills, with experience of responding helpfully and professionally to a range of enquiries.
- Clear written and verbal communication skills, with the ability to explain information in a straightforward and appropriate way.
- Good organisational skills, including the ability to manage a varied workload, prioritise urgent requests and meet deadlines.
- Sound judgement and attention to detail, with the confidence to recognise when an issue needs to be escalated.
- Ability to handle sensitive information with discretion and maintain appropriate confidentiality.
Desirable Criteria
- HR qualification or willingness to work towards one.
- Experience of contributing ideas to improve a service, process or customer experience.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Delivering at Pace
Benefits
The Department for Energy Security and Net Zero offers a competitive mix of benefits including:
- A culture of flexible working, such as job sharing, homeworking and compressed hours.
- Automatic enrolment into the Civil Service Pension Scheme, with an employer contribution of 28.97%.
- A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
- An extensive range of learning & professional development opportunities, which all staff are actively encouraged to pursue.
- Access to a range of retail, travel and lifestyle employee discounts.
Office attendance
The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home based location for 40-60% of the time over the accounting period.
Things you need to know
Artificial intelligence
Selection process details
After submission of the first stage of your application you will be invited to complete a Civil Service Judgement Test and Casework Skills Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 30th November 2026. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
You will be directed to the Talogy - True Talent – Scheduled Maintenance Window Webpage for online tests during an outage.
All online tests will be unavailable for candidates for the entire weekend of 14 November, between midnight on Saturday 14 November and 6am on Monday 16 November.
There will be additional maintenance for online tests on Sunday , 29 November. This means you will be unable to access the online tests between:
GMT (London) 4pm-Midnight
Your progress will be saved, and you will be able to continue once the tests are available again.
If you are in the middle of a test when the maintenance begins, your progress will be paused. You will be able to resume your test from where you left off via your application centre once the downtime has ended. Please note that you will not be able to launch any new tests while the system is offline.
As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
Please use your personal statement (in no more than 750 words) demonstrating your experience against the essential criteria.
Applications will be sifted on CV and Personal Statement.
In the event of a large number of applicants, applications will be sifted on the personal statement only.
Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
The interview will consist of behaviour and experience questions.
Sift and interview dates
Sift and interview dates to be confirmed.
Further Information
Reasonable Adjustment
We are proud to be a disability confident leader and we welcome applications from disabled candidates and candidates with long-term conditions.
Information about the Disability Confident Scheme (DCS) and some examples of adjustments that we offer to disabled candidates and candidates with long-term health conditions during our recruitment process can be found in our DESNZ Candidate Guidance. A DESNZ Plain Text Version of the guidance is also available.
We encourage candidates to discuss their adjustment needs by emailing the job contact which can be found under the contact point for applicants section.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If successful and transferring from another Government Department a criminal record check may be carried out.
New entrants are expected to join on the minimum of the pay band.
A location based reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.
Candidates who meet the minimum benchmark may be placed on a Reserve List for consideration for similar roles, including those at a lower grade. Candidates who narrowly miss the benchmark and are not placed on the Reserve List may still be considered for an offer in a similar role at a lower grade.
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Any move to the Department for Energy, Security and Net Zero from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.
DESNZ does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).
DESNZ cannot offer Visa sponsorship to candidates through this campaign. DESNZ holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email [email protected]
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Esther O'Neill
- Email : [email protected]
Recruitment team
- Email : [email protected]
Further information
Attachments
| DESNZ TCs v1.2 Opens in new window (doc, 174kB) |
Share this page
- Gmail