HVAC/ Refrigeration Technician

True North Energy Solutions services HVAC and refrigeration equipment primarily at convenience stores (c-stores). The HVAC/R Technician is responsible for maintaining, repairing and installing refrigeration and HVAC equipment at customer locations, with commercial refrigeration as the core focus of the role. We are seeking an experienced technician who can also lead a team: setting the standard on the job, guiding other Service Technicians, and keeping customer sites running.

The technician works closely with other Service Technicians, the Service Manager/Dispatcher, the Director of True North Operations and site personnel, with emphasis on safety, consistency, teamwork, a positive work attitude and excellent customer service. This position reports directly to the Service Manager.

Essential Functions of the Job

Refrigeration Service and Repair

• Install, maintain and repair commercial refrigeration equipment, including walk-in coolers/freezers, open-air coolers, upright coolers/freezers, condensers, evaporators and ice machines.
• Diagnose electrical and mechanical faults in refrigeration systems and repair them accurately.
• Perform preventative maintenance to extend equipment life and reduce product loss for c-store customers.
• Inspect refrigeration systems for effectiveness and safety.
• Clean, adjust and repair systems, and perform warranty services.
• Respond to emergency repairs promptly and efficiently.

HVAC Service

• Install, maintain and repair HVAC equipment, including rooftop units (RTUs).
• Inspect HVAC systems for effectiveness and safety and perform preventative maintenance.

Team Leadership

• Lead by example on safety, quality of work and customer service.
• Guide, mentor and train other Service Technicians on diagnostics, repair methods and best practices.
• Take the lead on complex or multi-technician jobs and coordinate work with the Service Manager/Dispatcher.
• Communicate clearly with site personnel and escalate issues to management when needed.

Operations and Administration

• Maintain an organized inventory on the service truck.
• Keep service vehicles clean inside and out, and keep oil changes and servicing on time and up to date.
• Complete all jobs through the maintenance service software.
• Participate in on-call/emergency service based on assignment/rotation.

Working Conditions

The working environment involves some exposure to hot and cold temperatures, humidity, rain, snow, ice, wind and extended sun. Duties include handling petroleum products and HVAC/R-related chemicals; operating machinery, hand tools and soldering torches; working on rooftops and in attics; climbing ladders; extended driving time; and noise. Physical demands are moderate to heavy, including lifting/carrying at least 50 pounds or more (with assistance).