Information Technology - Computer Lab Assistant, SC4LABADSOCT (FA26)

Assist students and community members in academic computer labs and on the Student Support Helpdesk. Help students access and assist with their MyAccess, Blackboard, and Outlook Live student accounts. Troubleshoot any technical issues related to these applications on phone, via email or in person and document student interactions in database. In charge of checking out lab materials, answering phones, assisting students and instructors with technology. Help students access the network and applications available in the labs. Assist students to print and troubleshoot printing related problems. Answer phones and answer general questions from patrons of ACC. Advise users of lab regulations and facilitate enforcement of lab policies. Provide general cleaning of equipment and facilities. Perform other tasks assigned by the supervisor.