Information Technology (IT) Infrastructure Manager (On-Site)

Job Postings Closing Dates: A job posting may close before the listed deadline if the number of applications reaches the limit for that position. If the original deadline produced fewer applications than expected, the posting may remain open longer.
Application: The application must be filled out completely; stating "see resume" anywhere in the application, is not an acceptable substitute for a completed application.
Application Notification: Please note that some communications from the Human Resources department may be sent from [email protected].

*Pay Ranges:
Hiring Range: The hiring range covers the starting segment of the pay scale, from the entry point up to the first quartile (Q1). Starting pay is determined based on the candidate’s qualifications and experience.
Salary Range: The salary range reflects the full pay range for the position, from the minimum rate to the maximum rate. This represents the earning potential employees can achieve over time while in the role.

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Serve Your Community, Grow Your Career, and Enjoy Great Benefits:

Up to $3,000 Sign On Bonus may be available.

• Be part of a collaborative, supportive team in a positive work environment
• Make a real impact in the Aspen community through meaningful public service
• Enjoy flexible schedules and a collaborative, supportive team environment
• Access generous paid time off, holidays, and wellness bonuses
• Take advantage of free or discounted transportation around Aspen and the Valley
• Grow your skills with professional development and tuition reimbursement
• Protect your health with medical, dental, vision, and employee assistance programs
• Earn monetary wellness bonuses for healthy lifestyle choices
• Plan for the future with competitive retirement options (Social Security, 401a, 457b, Roth IRA) and life/disability insurance

The City of Aspen is an Equal Opportunity Employer

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Job Title: Information Technology (IT) Infrastructure Manager
Department: Information Technology
Classification: Exempt

Hiring Range: $130,645/ annually - $146,994/ annually (Depending on Experience/Qualifications)

Salary Range: $130,645/ annually - $195,998/ annually

Position Summary: Leads secure operations of the City’s core technology infrastructure, maintaining an enterprise-wide understanding of how networks, cloud services, database management, broadband, systems, cybersecurity, and end-user services interconnect and affect operations.
Translates enterprise technology priorities into action, with accountability for network and systems administration, backup and recovery, cloud infrastructure and services, cybersecurity, Aspen Community Broadband (ACB) operations, and establishing and maturing a formal data governance and management system.

Supervision Exercised and Received: Position works under the general supervision of the CIO/IT Director. Exercises direct supervision over IT functional areas and technical staff, which may include the Network Administrator, Cybersecurity Analyst, and other assigned positions.
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Essential Job Functions:

Integrated Technology Operations and Architecture
• Maintain current, practical knowledge of the City’s complete technology portfolio and explain how its components intersect and support City services.
• Own operational architecture and service dependencies for assigned platforms; maintain and create current inventories and recovery requirements.
• Translate the technology modernization work plan into sequenced operating plans, milestones, budgets, and resource needs.
• Coordinate technology changes across infrastructure, cybersecurity, service delivery, and departments to reduce disruption and prevent technology silos.
Network, Cloud, Systems and Broadband Administration
• Direct and participate in the support, monitoring, maintenance, and lifecycle management of wired and wireless networks, routers, firewalls, fiber optics infrastructure, internet connectivity, and related network services.
• Update and maintain standards for network configuration, patching, performance, and secure remote access.
• Administer and support cloud operations and cloud architecture planning across any infrastructure, platform, and software-as-a-service environments, including governance for identity, access, configuration, logging, backup, cost, data location, vendor accountability, and continuity.
• Manage server, router, and switching systems, virtualization, enterprise storage, backup, recovery, and core platform administration; verify system health, capacity, licensing, patch status, and recoverability.
• Operate and support Aspen Community Broadband infrastructure and services, including reliability, monitoring, capacity, maintenance, coordination, incident escalation, and continuity planning.
• Provide hands-on technical support during on-call, escalation, and major-incident procedures for critical infrastructure and public services.

Data Management
• Develop procedures and processes, assess resource capacity, and oversee a formal data governance and management function.
• Clarify responsibilities among data administrators, application owners, data owners, vendors, cybersecurity staff, and departments.
• Partner with the CIO, Enterprise Applications Manager, Cybersecurity Analyst, and designated data owners and managers to apply data controls.

Cybersecurity, Resilience and Risk
• Oversee cybersecurity resources and analyst functions to implement enterprise security standards.
• Lead infrastructure continuity and disaster-recovery readiness.
• Reduce single points of failure through standardization, redundancy, documentation, cross-training, and managed-service support where appropriate.

Service, Asset, Budget and Vendor Management
• Maintain and oversee inventories, contracts, warranties, licensing, configurations, and lifecycle plans.
• Develop and manage technical requirements, scopes of work, service-level expectations, security obligations, and acceptance criteria; monitor vendor performance.
• Prepare and manage assigned operating and capital budgets; forecast renewals, replacements, capacity needs, staffing requirements, and roadmap or workplan investments.

Leadership and Department Partnership
• Lead, coach, and evaluate assigned employees and contractors; set clear priorities, service expectations, accountability, and professional-development plans.
• Establish role clarity, separation of duties, primary and backup assignments for network, broadband, cloud, and database responsibilities.
• Build effective relationships with departments and translate operational needs into understandable options, risks, and service expectations.
• Coordinate closely with the IT divisions for organizational performance and enterprise services functions.
• Lead technology adoption and operational change.

Supervision Exercised
• Provides direct or functional supervision for Systems Administration, Network Administration, Cybersecurity Administration, Broadband Administration, assigned contractors, and managed-service providers, consistent with the approved Information Technology organization structure.

City Organizational Values
• Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position upholds and applies these values while performing daily work functions.

Other duties as assigned.
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Core Competencies: Displays the following key competencies and behaviors in the overall job performance to include knowledge, skills and abilities:
• Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
• Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
• Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.
• Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen’s unique culture, opportunities and challenges.
• Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication.
• Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
• Technology: Demonstrates technology skills sufficient for the nature and level of position in both a management and hands-on capacity. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.
• Policies and Regulations: Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Team Building: Works to build and maintain high performing teams to includes appreciating differences and reinforcing a sense of belonging.
• Accountability & Trust: Follows through on commitments, takes responsibility for outcomes, and values relationships.
• Strategic Thinking: Works to bring a strategic focus to daily work, anticipates problems and considers solutions.
• Business Acumen: Demonstrates understanding of business processes, objectives, and goals.
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Minimum Qualifications:
Education: Bachelor’s degree from an accredited college or university with major course work in computer science, information systems or a related field.

Experience: Five (5) years of progressively responsible experience supporting or leading enterprise technology infrastructure, including responsibility for networks, server and virtualized systems, cloud, or broadband operations. An equivalent combination of education, training, and experience that demonstrates the required knowledge, skills, and abilities may be considered.

Preferred Qualifications: Experience in local government, public sector, utility, community broadband, or another highly available or regulated environment.
Relevant certifications such as ITIL, cloud-platform, network, database, project-management, or cybersecurity credentials

Technical Knowledge: Must be proficient in, Windows server operating systems, Cisco/Meraki switching and routing, VMware virtualization, Microsoft 365 and Azure ecosystems, hybrid cloud, enterprise monitoring, backup and recovery, and managed-service governance. Must have experience with data administration or data-governance capability.

Licenses & Certifications: Must possess a valid Colorado Driver’s License or be able to obtain one within 30 days of start date.

NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge, and skills as determined by the City of Aspen may be substituted for the requirements above.

Preferred Candidate: Experience in local government, public sector, utility, community broadband, or another highly available or regulated environment.
Relevant certifications such as ITIL, cloud-platform, network, database, project-management, or cybersecurity credentials.

NOTE: This position requires a Motor Vehicle Record Check (MVR) and Criminal Background Check upon hire. Employment is contingent upon successfully passing both the MVR and Criminal Background Check.

Position Type and Work Hours:
• Regular full time, hours may vary with workload.
• Evenings/Weekends frequently (weekly) will be required depending on department needs and special projects.
• Ensure IT staff availability to address urgent technology-related needs outside of regular business hours.
• Participation in on-call IT policies and procedures.

Work Environment:
• Indoors: Office environment.
• Outdoors/Off-Site: Meetings, trainings, and site visits at a variety of City facilities and areas.

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Physical Demands:
Visual Acuity: Ability to bring objects into focus.
Balancing: Maintaining equilibrium.
Bending: Bending or position oneself to move an object from one level to another.
Carrying: transporting or moving an object.
Crouching: Bending body downward and forward by bending leg and spine.
Climbing: Ascending or descending stationary objects.
Eye/Hand/Foot Coordination: Performing work through using two or more body parts or other devices.
Gripping/Grasping: Ability to apply pressure with fingers and palm.
Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.
Hearing: Perceiving and comprehending the nature and direction of sounds.
Kneeling: Bending legs at knees to come to rest on knee or knees
Lifting: Moving objects weighing no more than 40 pounds from one level to another.
Pushing/Pulling: Ability to use upper extremities to exert force in order to press, draw, drag or haul objects in a sustained motion.
Reaching: Extending the hands and arms or other device in any direction.
Repetitive motions: Making frequent or continuous movements.
Sitting: Remaining in a stationary position.
Standing: Ability to sustain position for at least 1 hour.
Stooping: Bending body downward and forward by bending spine at the waist.
Talking: Communicating ideas or exchanging information.
Walking: Ability to move to traverse from one location to another.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.