Infrastructure Analyst

We are seeking a motivated and collaborative individual to join our team as an Infrastructure Analyst within the Research Infrastructure and Platforms team. **You will be responsible for:** - providing practical support to users of our High-Performance Computational platforms (HPC) via a ticketing system, in-person, and by video, with guidance from the rest of the team (65%); - helping the team deliver face-to-face training courses (15%); - assist with the maintenance of our on-site computational platforms (HPC/HTC) (20%). We welcome candidates who bring diverse perspectives, experiences, and approaches to their work. **About You** We encourage applications from individuals with a wide range of backgrounds and experiences. You should: **Essential Criteria:** - Demonstrate experience of using Linux from the command line. - Have at least 1 year of experience in an IT helpdesk role. - Possess excellent face-to-face and written communication skills with the ability to explain technical concepts to non-technical users. - Be capable of prioritising tasks in a busy environment. - Show an aptitude to solve problems and think on your feet, but also not be afraid to ask for help. **Desirable Criteria:** - Previous use or support of HPC or Linux systems. - An ability to install applications on Linux, with familiarity of doing so beyond package management systems an advantage. - Experience with scripting languages e.g bash, python. - Familiarity with hardware monitoring, maintenance and diagnostics. We value transferable skills and real-world experience as much as formal qualifications. **Our benefits include:** - Generous employer pension contribution - Christmas closure across all departments outside of annual leave and bank holidays - Purple Place employee discount platform For more information, please see [University of Manchester Benefits](https://www.manchester.ac.uk/connect/jobs/benefits-working-here/). You can also find information on our Flexible and Hybrid working [here](https://www.staffnet.manchester.ac.uk/people/current-staff/flexible-and-hybrid-working/). We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our [Freedom of Speech Policy](https://www.staffnet.manchester.ac.uk/news/display/?id=32905). **Enquiries about the role, shortlisting and interviews** Name: Pen Richardson Email Address: [email protected] **General enquiries and administrative support** [[email protected]](mailto:[email protected]) **Technical and job portal support** [https://knowledge.jobtrain.co.uk/jobseeker [knowledge.jobtrain.co.uk]](https://urldefense.com/v3/__https:/knowledge.jobtrain.co.uk/jobseeker__;!!PDiH4ENfjr2_Jw!FkF8YjMGwJaHhsHdIy4_PSSUm0EUhFdbeOLRKPYkqOb4ule4fSrkvk3m7D4GvVDTLmQy-Kr9HUE7pgKkoi-BfN_j3BOVq_BOgrQ$) This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK. **Applications close at midnight on the closing date.** **Further particulars (with person specification) linked below.**