Infrastructure Software Engineer

• The Infrastructure Engineering organization comprises three sub-teams: Core Infrastructure (which manages the infrastructure systems that power Chime, including AWS, Networking, Kubernetes, Terraform, and Observability), Infra Platform, and Data Infra (which provides infrastructure support for the Data Engineering organization)
• This role is on the Core Infrastructure team, where we manage the Infrastructure components that power Chime and make sure our members are able to use Chime products reliably. This includes our Cloud operations, Observability layer and Compute layer
• Automate everything, including scaling, monitoring, and operations
• Build tools to enable self-service both within the team and across all of Chime engineering. Tooling is written in Ruby on Rails and Go Lang
• Design, build, and support Chime’s cloud infrastructure using automation and infrastructure-as-code
• Adapt new technologies to make Chime run as efficiently and reliably as possible
• Partner with product development engineers to build services according to modern design patterns; for example, the 12 Factor App methodology
• Develop strong relationships with engineers, managers, and other colleagues based on trust, empathy, and technical expertise
• Be a constant advocate and adopter of AI tools and evangelize agentic AI workflows in a way that is safe and reliable

Benefits

• Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
• Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
• Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
• Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events

• Familiarity with common monitoring, logging, and observability platforms
• Experience managing Kubernetes clusters cloud hosted or self hosted
• A positive attitude, a collaborative mindset, and a focus on the customer
• More than 2 years of cloud and Infrastructure experience
• Experience using configuration management and infrastructure-as-code tools, including maintaining Terraform modules
• Experience with some of this tech - AWS services, Kubernetes, ArgoCD, Datadog, Terraform
• Experience building and managing highly-available public cloud infrastructure and services, with an emphasis on stability, scalability, and security
• Experience supporting relational or no-SQL databases, message buses, caching services, and other common service components
• Previous success in enabling effective partnerships and strong communication with other engineers and teams
• Previous professional experience in a DevOps/SRE/ProdEng role supporting customer-facing web services
• Strong development experience in Ruby on Rails and Go Lang