Inside Sales and Support Specialist

Who You Are
The Sales team at FANUC Canada is seeking an Inside Sales Support Specialist. In this role, you would play a critical part in supporting FANUC Canada’s Automotive Sales Team by providing commercial and sales support throughout the customer journey. Working within a fast-paced industrial robotics and manufacturing environment, you would serve as a key liaison between customers, Account Managers, engineering, production, customer service, and logistics teams to help drive bookings, profit growth, and exceptional customer satisfaction.
You would support sales opportunity development, prepare quotations and proposals, manage customer orders, maintain CRM activities, and collaborate across multiple departments to ensure customer requirements are met. Your contributions would help strengthen customer relationships, improve sales efficiencies, and support the continued growth of FANUC's automotive business.
Success in this role requires strong organizational skills, a customer-first mindset, attention to detail, and the ability to manage multiple priorities in a collaborative environment. If you are passionate about supporting customers, helping drive sales growth, and contributing to innovative automation solutions, we encourage you to apply.

How It's Done

• Support Account Managers in developing sales opportunities and maintaining customer relationships within the automotive industry.
• Generate and manage configurations and quotations through CPQ while preparing customer proposals and responding to RFQs.
• Ensure quote accuracy and maintain commercial data integrity in collaboration with Account Managers.
• Manage and process purchase orders and POAs, ensuring alignment with quotations and contractual requirements.
• Respond to customer inquiries regarding products, pricing, lead times, and order status while delivering exceptional customer service.
• Maintain CRM records including customer interactions, opportunities, tasks, and order information.
• Collaborate with engineering and applications teams to support technical proposals and customer requirements.
• Serve as backup support for Account Managers during customer visits, travel, and absences.
• Participate in continuous improvement initiatives to enhance sales efficiency and implement best practices.
• Assist with customer onboarding, aftermarket issue resolution, inventory coordination, lead follow-up activities, and other assigned duties.

What You Need

• College diploma or Bachelor's degree in Business, Engineering, Sales, Marketing, or equivalent relevant experience.
• Minimum of five years of experience in a customer-facing role within the automation and/or robotics industry.
• Experience leveraging automation, robotics, and manufacturing solutions to support customer requirements.
• Knowledge of manufacturing processes within industrial automation and robotics environments.
• Experience using Oracle ERP and Microsoft Office applications, including Teams, Excel, PowerPoint, Word, and Outlook.
• Strong customer service, communication, organizational, and relationship-building skills.
• Demonstrated analytical and problem-solving abilities with the capability to manage multiple priorities effectively.
• Ability to travel occasionally (approximately ~5% or less), including rare overnight travel as required.

What Would Be Even Better

• Eight or more years of related automation, robotics, inside sales, or sales support experience.
• Advanced experience using Oracle ERP and internal support applications.
• Experience providing prompt and detailed support to automotive manufacturers, integrators, or industrial automation customers.
• Demonstrated success managing complex sales support activities in a fast-paced environment.
• Strong understanding of FANUC products, automation solutions, and robotics applications.

It's Your Move
At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration—and we’re excited to invite talented individuals like you to explore what’s possible with us.
If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!

Compensation:
FANUC America is seeking a qualified applicant for this Specialist role. The pay range for this position is $68,000 - $98,000 CAD per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America.
A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant's geographic location, educational attainment, and level of experience.

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance
• Life Insurance
• Defined Contribution Pension Plan
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Employee Assistance Program
• Generous Holiday & Vacation Program

Sponsorship will not be provided for this position