Inside Sales and Support Specialist

Who You Are

The Inside Sales and Support Specialist will be responsible for providing support to District Managers (DM) and coordination between customers/integrators, sales, and execution for our Central Regional Office in the US General Industries markets. This position focuses on increasing General Industry (GI) bookings and profit growth and driving a strong commitment to customer satisfaction.

The ideal candidate is a results-oriented, creative thinker, with solid communications skills and a desire to learn. Someone with proven experience navigating in a fast-paced environment, interfacing with customers, and communicating with engineering and sales professionals.

How It’s Done

• Support DMs in establishing & maintaining customer relationships with key end-user customers and Authorized System Integrators (ASIs).
• Support DMs to quantify value selling and “Why Buy FANUC” presentations to support closing GI sales and bookings.
• Assist DMs by supporting various external and internal business meeting presentations, tours and robot demonstrations.
• Assist with DM activities as directed: configure, Price Quote (CPQ) Proposals, Request for Quotes (RFQ’s), order entry, order booking, and other various customer requests.
• Function as the backup for DMs when they are on vacation/making sales calls.
• Participate in end-user and ASI visits and presentations, and support industry Trade Shows and ASI Open Houses.
• Assist DMs with financial establishment of new customers.
• Coordinate and support regional workshops, open houses, training events, school group visits, and sales meetings.
• Actively participate in the ongoing improvement process for sales efficiencies; serve as liaison to Headquarters and Regional offices to identify best practices and support local implementation.
• Interact with customers and ASIs on a regular basis to ensure customer satisfaction.
• Maintain strong robot product knowledge and keep up to date on FANUC product information and automation process solutions.
• Assist as needed in the resolution of aftermarket issues in cooperation with Customer Service
• Approximately 10-15% travel as business needs dictate

What You Need

• Bachelor degree in Engineering, Sales, Marketing, Business-related field; or equivalent relevant experience.
• Minimum two years of experience in a customer-facing role (customer service, inside sales, or sales support) within the automation and/or robotics industry.
• Knowledge of engineering and automation disciplines.
• Working knowledge of MS Office (Teams, PowerPoint, Excel, Word, and Outlook).

What Would Be Even Better

• Knowledgeable of robotics is a plus.
• Fundamental understanding of FANUC product catalog and applications.

It’s Your Move

At FANUC America, our people are our greatest strength. Guided by our values of Integrity, Dedication, and Excellence, we encourage employees to explore new opportunities, grow their skills, and advance their careers while making a meaningful impact across the organization.

Your experience and insights already make you a valued part of our team. If you're ready to take the next step, we invite you to apply for this position today. Good luck—and thank you for your continued dedication to FANUC America.

Sponsorship will not be provided for this position

Equal Opportunity Employer, including disabled and veterans.