Instructional Designer

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Partner with the Business

• When potential learning needs are identified, consult with leaders and subject-matter experts to understand learning objectives and desired outcomes. Provide alternative recommendations when training isn’t the solution.
• Propose relevant, impactful learning solutions that align with business goals and meet learner needs, operational constraints and desired performance outcomes.
• Develop learning objectives, SOWs, project plans, design documents, storyboards, scripts, prototypes and review cycles that create clarity and accountability throughout the development process.
• Observe frontline work and operational processes to understand the learner’s environment and translate real-world experiences into practical learning.
• Manage feedback from multiple stakeholders while maintaining sound instructional design practices and an effective learner experience.
• Build strong relationships with teams across Operations, People, Safety, Technology and other support functions.
• Prioritize concurrent projects to ensure on-time and accurate delivery of learning programs.
• Collaborate with key stakeholders to create implementation plans, develop supporting resources and execute launch plans.

Partner with the Business

• When potential learning needs are identified, consult with leaders and subject-matter experts to understand learning objectives and desired outcomes. Provide alternative recommendations when training isn’t the solution.
• Propose relevant, impactful learning solutions that align with business goals and meet learner needs, operational constraints and desired performance outcomes.
• Develop learning objectives, SOWs, project plans, design documents, storyboards, scripts, prototypes and review cycles that create clarity and accountability throughout the development process.
• Observe frontline work and operational processes to understand the learner’s environment and translate real-world experiences into practical learning.
• Manage feedback from multiple stakeholders while maintaining sound instructional design practices and an effective learner experience.
• Build strong relationships with teams across Operations, People, Safety, Technology and other support functions.
• Prioritize concurrent projects to ensure on-time and accurate delivery of learning programs.
• Collaborate with key stakeholders to create implementation plans, develop supporting resources and execute launch plans.

Design Modern Learning Experiences

• Apply adult learning principles to create practical, relevant and memorable learning experiences.
• Design and develop engaging eLearning modules, videos, virtual live training, in-person sessions, experiential exercises, assessments, job aids, facilitator materials and other learning resources that enable effective achievement of learning objectives.
• Design learning that reflects the realities of frontline work, including limited time away from the operation, varying levels of experience, seasonal employment and access primarily through mobile or shared devices.
• Incorporate scenario-based learning, storytelling, branching activities, knowledge checks, practice opportunities and other interactive techniques that strengthen comprehension and retention.
• Determine when formal training is appropriate and when a job aid, performance-support tool, communication or other resource would better meet the need.
• Use AI-assisted authoring, narration, image, video, and editing capabilities thoughtfully to improve development speed while maintaining content accuracy, brand standards, accessibility and an authentic Pursuit experience.
• Apply accessibility and inclusive-design principles so learning can be successfully used by a diverse team member population.
• Publish, test, troubleshoot and maintain content using applicable learning standards, including SCORM 1.2, SCORM 2004, xAPI, and HTML5.
• Maintain editable source files, version history, review documentation, naming conventions and other content-governance practices.

Translate SOPs and Policies into Engaging Learning Solutions

• Take content currently housed in PowerPoint presentations, standard operating procedures, policies, and other internal documents and redesign as effective learning solutions. Evaluate the underlying business and performance need, understand desired outcome and determine the right learning format for the audience.
• Organize complex or technical information into logical, learner-friendly content.
• Identify outdated, duplicative or conflicting source material and work with subject-matter experts to resolve gaps before development.
• Create reusable templates, visual standards and development guidelines that improve consistency, quality, scalability and production speed.

Measure and Improve

• Align on learning effectiveness metrics up front and establish a process to measure, track and communicate.
• Develop meaningful assessments that measure understanding and the ability to apply learning, not simply content completion or recall.
• Recommend and implement improvements based on metrics and business outcomes.
• Maintain and update learning content as operating practices, systems, policies and business needs evolve.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.