Intern – Regional Coordination, Process Optimization and Digital Workflow Solutions (Regional Coordination and Support Unit (RCSU))

SharePoint, Power BI and dashboard development

1. Design, develop and maintain SharePoint sites, Power Apps and Power BI dashboards to support RCSU coordination, reporting and information management functions.
2. Contribute to the enhancement of knowledge-sharing platforms to ensure accessibility and usability for global and regional stakeholders.
3. Design and produce visually clear digital communication pieces (dashboards, templates, workflow visuals) for use across HQ, Regional Offices and Country Offices.

Coordination and process support

1. Support process mapping and optimization to streamline workflows across regional coordination functions.
2. Assist in preparing materials and briefings for technical meetings, workshops and consultations involving HQ and regional stakeholders.
3. Collaborate with cross-functional teams to identify opportunities for operational improvement through innovative digital solutions.
4. Gain a comprehensive understanding of IOM institutional processes, strategies and governance mechanisms relevant to RCSU initiatives.

AI-assisted workflows

1. Support the design, testing and iteration of AI-assisted workflows within approved IOM enterprise tools, including drafting and refining prompts, building reusable templates, and evaluating outputs against defined quality standards.
2. Provide practical support to a initiative developing AI-supported solutions for the Executive Office Special Advisers, including assembling and curating source materials, testing prompt and template products against real documents, documenting standard operating procedures, and supporting user onboarding.
3. Perform such other duties as may be assigned.

Learning Objectives

1. Develop basic skills in coordination across the Organization.
2. Gain exposure to IOM's institutional tools and procedures.
3. Build professional skills in teamwork, communication, and organization.

Training Components and Learning Elements

• Exposure to global coordination and governance processes in a leading international organization.
• Hands-on experience designing, testing and iterating AI-assisted workflows using approved enterprise tools.
• Practical application of Microsoft ecosystem tools (Power BI, SharePoint, Power Apps) for automation, reporting and data visualization.
• Practical exposure to responsible AI use within an intergovernmental organization, including alignment with IOM's Responsible and Ethical AI Use framework.

Required Qualifications and Experience

Education

• Bachelor’s degree in Information Management, Information Technology, Business Process Management, or a related field.

Experience

• Practical experience with Power Apps and the broader Microsoft 365 ecosystem;
• Practical experience using generative AI tools (e.g. Microsoft Copilot, Claude) with awareness of their limitations;
• Experience contributing to business process improvement or digital solutions through academic, internship or professional work.

Skills

• Demonstrated proficiency with Microsoft Power BI, including dashboard design and data visualization, and with SharePoint site and workflow development, is essential;
• Demonstrated knowledge of digital transformation tools and AI applications is required;
• Demonstrated analytical and problem-solving skills;
• Careful attention to data handling, confidentiality and information classification;
• Ability to review technical documentation and produce clear summaries;
• Ability to structure, document and hand over technical work clearly;
• Interest in digital innovation and applying emerging technologies to organizational workflows.

Languages

IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this internship, fluency in English is required (oral and written).

Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Depending on experience and location, interns are granted a small monthly stipend to help offset costs. Interns benefiting from an internship allowance or scholarship granted by their university or other sponsoring body that includes financial remuneration or credits for coursework will not be eligible for the stipend.

IOM covers Interns against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the internship. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Interns are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies