[Internal Role] - Solution Architect - Client Engineering

Key Responsibilities

Technical Account Ownership & Customer Engagement

• Act as the primary engineering counterpart for assigned customers across releases and platforms
• Establish regular technical engagements to understand customer challenges and strategic priorities
• Proactively identify use cases and opportunities to increase platform adoption

Requirements Management & BRDs

• Capture enhancement requests, change requests and new feature requirements during customer engagements
• Produce structured BRDs validated directly with customers
• Qualify requests against existing platform capabilities and product scope

Customer Roadmaps & Product Feedback

• Maintain a roadmap for each assigned customer, tracking requirements and implementation progress
• Present validated BRDs through the weekly Client Engineering - Practices review
• Identify whitespace opportunities, adjacent modules and future expansion initiatives

Demo Environment & Use Cases

• Own and maintain the Client Engineering demo environment
• Design customer-specific use cases and demonstrations aligned to business objectives
• Maintain a repository of reusable demos and use cases for Malaysia and Indonesia

Commercial Technical Support

• Partner with Sales and the COO organisation during customer engagements
• Provide technical guidance and validate solution feasibility
• Own technical follow-up activities from commercial discussions
• Support opportunity qualification and progression through technical input

Person Specifications

• Customer-first problem-solving mindset
• Solutioning architecture and design skills
• Ability to translate technical complexity into business value
• Strong documentation skills (BRDs, technical roadmaps, solution documentation)
• Telecom domain expertise, including BSS/OSS, charging, provisioning, and network APIs
• API and integration architecture knowledge
• Understanding of fintech and payment ecosystems