IT Clinical Informatics Manager
Description
Job Title: IT Clinical Informatics Manager
Job Type: Full-time (Monday-Friday, 8:00 AM - 5:00 PM)
Travel: 20-40%
Qualifications:
- Associate's degree in nursing, allied health, information technology, or related field.
- 5+ years of experience working with EHR systems
- Strong communication skills with the ability to work independently and collaboratively in a team
Job Summary:
Discover a rewarding career at Arcare. We are seeking a skilled, personable, and enthusiastic IT Clinical Informatics Manager to join the Arcare team. In this role, you will be responsible for leading, developing, and supporting a team of Electronic Health Record (EHR) or other Clinical Analysts who provide application support, optimization, and enhancement for the organization’s EHR and other clinical systems. This role oversees day-to-day operations, ensures efficient ticket and project management, drives system improvements to enhance provider and staff workflows, and partners with clinical and operational leaders to align clinical system functionality with organizational goals.
Essential Functions
- Recruit, mentor, and develop a team of EHR or Clinical Analysts, providing coaching and performance feedback.
- Foster a collaborative, high-performing team environment focused on quality, efficiency, and continuous improvement.
- Set clear goals, expectations, and accountability measures for the team.
- Oversee the intake, triage, assignment, and resolution of support tickets, ensuring adherence to SLAs and quality standards.
- Lead the design, configuration, testing, and deployment of EHR enhancements, upgrades, and new functionality.
- Establish and enforce best practices for change management, documentation, and testing.
- Ensure compliance with HIPAA, HITECH, and organizational data security standards.
- Partner with clinical, operational, and administrative leaders to gather requirements and translate needs into effective EHR solutions.
- Serve as an escalation point for complex EHR issues and cross-functional problem-solving.
- Support organizational initiatives, such as quality reporting, interoperability, digital health expansion, and patient engagement tools.
- Manage and prioritize EHR-related projects, balancing urgent support needs with long-term optimization efforts.
- Develop project timelines, allocate resources, and monitor deliverables to ensure successful outcomes.
- Track and report team performance metrics to leadership.
- Other duties as assigned.
About Arcare
Founded on the belief that healthcare is a right, not a privilege, Arcare exists to make comprehensive, high-quality care accessible to everyone, especially in rural and underserved communities. What began in the rural Arkansas delta has grown into a multi-state healthcare network, but our mission remains the same: Health for All. That mission drives everything we do, from accepting every patient, regardless of insurance status or ability to pay, to expanding access to care and improving health outcomes in the communities we serve.
We believe strong communities start with strong teams. We foster a supportive, collaborative environment where employees are valued, encouraged to grow, and empowered to make a meaningful impact through their work. We invest in our people by supporting professional development, encouraging leadership growth, and providing opportunities to build long-term careers within the organization. A healthy work-life balance and a predictable schedule are part of our workplace culture.
Whether caring for patients in the clinic, supporting operations behind the scenes, or serving communities through outreach and education, our teams are united by a shared purpose: delivering compassionate, accessible care that improves lives.
Arcare offers competitive pay and a strong company-paid benefits package for full-time employees, including:
· Work-life balance through a predictable schedule. Schedules are established early and rarely change, so employees enjoy a steady workweek rhythm.
· No routine nights or weekends for most positions. (Some clinical roles may have limited weekend coverage based on clinic needs.)
· Company-paid employee medical, dental, and vision insurance.
· Free care at any Arcare clinic for employees and covered family members enrolled in the Arcare health plan, starting the first day of your employment.
· Company-paid life insurance and long-term disability coverage.
· 96 hours of paid vacation time for full-time employees who work 40 hours per week. Accrual begins on the first day of employment.
· 96 hours of paid sick time for full-time employees who work 40 hours per week. Accrual begins on the first day of employment.
· Paid holidays, including one floating holiday and one birthday holiday to be used during the month of the employee’s birthday.
· 401(k) retirement plan with company matching up to 200% of the employee's contribution of up to 4% after one year of employment.
· Company-paid renewal of applicable licenses and certifications, subject to supervisor and HR approval based on the employee’s position and job duties.
· Possible Continuing Education reimbursement for current employees, subject to supervisor and HR approval based on the employee’s position and job duties.
Loan Repayment Opportunities
Many Arcare locations serve medically underserved communities. Eligible clinical team members may qualify for federal loan repayment programs through HRSA, including the National Health Service Corps Loan Repayment Program and the Nurse Corps Loan Repayment Program. Eligibility and award approval are determined by HRSA based on role, location, discipline, and program requirements.
Application Assistance:
If you need assistance with the application process, please email [email protected].
Equal Opportunity Employer:
ARcare is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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