IT Field Technician

Provides on-site and remote support for IT hardware and software and serves as an escalation point for the IT helpdesk

• Performs installation and configuration of new IT hardware including break-fix and new hardware requests as well as deployment of new facilities.
• Performs decommissioning and removal of retired IT assets. Utilizes asset management systems to maintain accurate IT inventory and tracking.
• Documents, tracks, and monitor issues and tasks using the IT ticketing system.

• Works with third party vendors to address technical needs including cabling, carrier network connectivity, VoIP, and copier/printer services at new and existing locations.
• Troubleshooting of computer workstation hardware including peripherals. Technical understanding of software and operating systems.
• Installs software, modifies settings, and replaces hardware as required to resolve the incident.
• Resolve desktop and network issues to restore service.
• Understands premise wiring/cabling best practices.
• Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues resolved, and documents installed configuration.
• Make updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems.
• Call clients’ vendors for warranty and troubleshooting issues.
• Removal of viruses/malware
• Implements Saint Francis Ministries policies and follows directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP’s), rules, personnel policies, and procedures; related accreditation and licensure standards; and federal, state, and local rules, statutes, regulations, and contractual terms.
• Is knowledgeable of and follows all safety procedures.
• Reports unusual incidents through appropriate Risk Management, clinical and safety channels.
• Ensures clients’ rights are protected.

Work Environment: This position requires full-time on-site work in the office. Remote work is not permitted.