IT Help Desk - Intern
Posted Updated
Description
Job Responsibilities:
Perform all aspects of support related to the day to day computing needs of Mesa Airline's employees. Provide support via phone, e-mail, and Intranet as well as perform problem determination at the users' workstations throughout Mesa Airline's offices.
Responsibilities
* Diagnose and resolve computer problems and requests from users in a timely manner. Accurately record such requests into the help system
* Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
* Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications
* Provide first level support for networking and application issues; escalate complex problems to the appropriate groups or staff