IT Help Desk Technician

Duties and Responsibilities

Respond to queries regarding technical malfunctions users may experience Diagnose and resolve hardware/software issues

Follow help desk standards provided by the institution Inquire information sources when unprecedented issues arise Follow up with users to ensure issues have been resolved Administer software users interact with on a daily basis

Ask questions that determine severity or cause of the issue Help set up initial workstations for users

Document recurring issues

Keep track of pending tickets and emails that may surface