IT Help Desk
Posted Updated
Description
Benefits Package: Company Paid!
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Medical, Dental, Prescription & Vision Benefits
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Life, AD&D, and LTD insurance
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Paid Vacation and Holidays
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Company-Matched 401(k) and IRA Retirement Savings.
What you will be doing:
- Provide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office devices.
- Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac, and Linux platforms.
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Assist users with cloud-based and locally installed applications such as Microsoft 365 applications.
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Perform day-to-day identity and device administration in Microsoft Entra ID and Intune
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Account and group management
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MFA and password resets
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License assignment
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Device enrollment
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Compliance
- Support employees in their use of approved AI tools such as Claude and Microsoft Copilot, including access provisioning, basic troubleshooting, and helping users apply them to everyday work.
- Manage ticket queue and resolve service tickets in a timely manner.
- Collaborate with the larger IT team and stakeholders for escalations and issue resolution.
- Ensure IT policies and best practices are followed.
- Perform routine maintenance and updates on IT equipment.
- Maintain accurate records of IT assets and support activities.
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What we are looking for:
- Proven experience in IT support, preferably in a corporate environment.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Proficiency with installing Microsoft 365 applications and troubleshooting.
- Working knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem; experience with Intune or Azure administration is a plus.
- Experience with printers, mobile phones, and other office technology.
- Familiarity with IT ticketing systems (ServiceNow experience is a plus).
- Hands-on experience with AI assistants such as Claude or Microsoft Copilot is a plus; exposure to Copilot Studio, agent building, or automation is a strong plus.
- Excellent problem-solving skills and ability to work independently.
- Strong communication skills and customer service orientation.
- Must be able to occasionally lift up to 50 pounds.
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Occasional after-hours / on-call work may be required.
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Industry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.).
Skills
As published by lever · 6 questions · 4 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Pick from a list (2)
- Do you live local to our area? This is an in office position - not remote.
- Will you now or in the future require Visa sponsorship?
Written answers (4)
- What hourly rate are you looking for? optional
- Do you have IT Help desk experience? optional
- Can you provide on site and remote support for PC's, MACS, Printers, Mobile Phones, etc? optional
- Have you worked in a ticket queue before? optional