IT Helpdesk 1st tier - iBank in North Point

Responsibilities:

Job Highlights

• Technical Support on Windows , environment and Microsoft 365
• supports Hong Kong, Japan, & Taiwan staff
• Work closely with internal entities
• Maintaining positive relationships with customers.
• Technical support to evaluate problems
• Handle the Urgent case
• provide valid recommendations in standard support documentation

Requirements:

Immediate Available is an advantage

• Strong communication skills are required
• Experience and Familiar Technical Support on Windows , environment and Microsoft 365
• Coordinate with service desk
• Solid knowledge in Wintel platform environments
• Proactive, Independent, and able to work under pressure

Academics:

· Good command of written and spoken English and Chinese.

Option - Good in Putonghua is an advantage.

· Strong language skill is an advantage