IT Helpdesk - iBank / Admiralty

Position:

IT Helpdesk

Responsibilities:

Work with Global TechHub support team

Work under HKSAR IT Service Desk(Service Managers, International Technical teams and customer support).

Troubleshoot the IT service and support.

Escalate/triage issues to technical teams

Engage with Fidelity business end-users support.

Provide technical advice and assistance to end-users in relation.

Requirements:

IT experience, with proven technical support experience

Solid knowledge of desktop environments Windows 10 and Desktop.

Mac support experience preferred.

Office 365 is advanced

Strong/Effective communication on ENGLISH.