IT Lead
Posted Updated
Description
- Reporting to the Director of IT, the IT Lead will be responsible for owning our global network and providing technical direction to a growing IT team
- This is a hands-on individual contributor role responsible for our network and VPN modernization, advising our senior systems administrators on which technical path to take, and mentoring the team on the technical side. You will also drive our SSO rollout and the integration of AI into business-critical systems
- This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed
- Own the network across our Vancouver, San Diego, and Dublin offices on our Cisco Meraki stack, and lead the evaluation and modernization of our remote access and network access architecture
- Provide technical guidance to the IT team, advising senior systems administrators on network, architecture, and tooling decisions and supporting team members with technical questions and troubleshooting across networking, endpoint management, identity, and asset tracking
- Drive the SSO integration roadmap across remaining applications, partnering with the platform owner to prioritize, sequence, and close out incomplete integrations
- Improve the operational maturity of the IT service function:
- Own queue health, SLAs and escalation paths
- Establish monthly trend reporting, practical runbooks and lightweight change management
- Automate provisioning and deprovisioning tied to HR system events
- Grow into ownership of the software lifecycle, including vendor renewals, onboarding requests, and cost reviews, with in-house training and support
- Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools
- Lead hands-on integration of AI capabilities into business critical IT systems and workflows, using AI-assisted approaches to draft configurations, automation and runbooks while independently validating outputs against security policy and actual system behaviour
- 5–8 years of experience in IT operations, systems, or network administration, including at least 2 years in a senior technical role advising team members on technical decisions and troubleshooting complex issues
- Some experience with software procurement or vendor management, with in-house training to build the rest
- Bachelor’s degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience
- Comfort owning ambiguous, cross-functional problems without an existing playbook
- Working knowledge of SSO and identity concepts (SAML, OIDC), plus experience building or improving change-management and documentation practices from a low baseline
- Experience with the following tools/technology: Cisco Meraki networking, mesh VPN or zero-trust network access platforms, SSO and identity platforms (SAML, OIDC), endpoint management (Intune, Jamf, or equivalent), and ITSM tooling (Jira Service Management or similar)
- Deep hands-on experience administering multi-site enterprise networks, including evaluating and rolling out modern VPN and zero-trust network access solutions such as mesh-based architectures
- Clear, direct written and verbal communication, including the ability to explain technical trade-offs to senior engineers and non-technical stakeholders
- Strong technical background across networking, identity, and endpoint management, with the judgment to evaluate options and recommend a technical direction to senior administrators
- Coaching skills and the patience to build technical ownership in newer team members
- AI fluency: you build AI-assisted workflows into your own work, direct AI tools on real tasks, and verify their output with sound judgment before relying on it
- If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply
- Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified
- ITIL Foundation or equivalent process certification
- Cloud fundamentals across AWS, Azure, or GCP, as our cloud footprint and the expertise we need in this area will grow from 2027 onward
- Hands-on experience with AI governance, such as acceptable-use policy and cost monitoring
- Our process is designed to help us learn more about your skills and experience while giving you insight into our team, culture, and the impact of the work we do
- Here’s what you can expect throughout the interview process:
- Recruiter Interview: 30 minutes
- Hiring Manager Interview: 45–60 minutes
- Panel/Assignment/Presentation: 60 minutes
- Final Leadership Interview: 30–45 minutes