IT Operations Analyst II
Posted Updated
Description
IT OPERATIONS ANALYST II (ONSITE ROLE):
Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The IT Operations Analyst II will work in a multi-functional role which supports Jushi Information Technology (IT) systems and programs, and store business operations. To thrive in this role, you will need to be very organized, high aptitude in problem solving, and excellent communication and customer service skills.
WHAT YOU WILL DO:
- Manage and respond to software support tickets
- Support and reinforce daily execution of Jushi systems and processes
- Log and track inquiries using a problem management database and maintain detailed history of all issues and resolutions by following up to all incidents and service requests in a timely manner
- Ability to communicate technical information, both verbal and written, to a wide range of end-users
- Assist with the installation of new hardware and software for new hire and existing employee internally/externally and help train employees on its use while teaching good and safe practices to avoid vulnerabilities
- Coordinate the resolution of advanced issues with appropriate teams
- Report to IT Manager for projects and daily responsibilities
- Responsible for imaging desktop/laptop on a daily/weekly basis for Network Store setups (new existing store, remodesl and acquisitions)
- Contribute to our Knowledgebase (author and edit knowledge base articles and processes)
- Assist with support for all current and future Jushi Technologies (training will be provided)
- Assist in working with all functional teams to set up, maintain and support internal/external users
- Proficient in POS systems, Office 365, Citrix ShareFile, laptop buildup and office setup, comfortable with remote troubleshooting. Expert in MFC and Thermal printing, handheld scanners, Workstation, and Laptop Imaging
- Maintain, create, and close with details all requests via Help Desk Ticketing system
- Serve as the subject matter expert in supporting Jushi Business Policies, and reinforce best practices and technical protocol for technology program use in all Jushi stores
- Other related duties as appropriate and required
- Strong analytical abilities – understand how to trace data points on a report back through to the source or in third party systems through web interfaces
- administer certain areas such as user and security management
WHAT WE ARE LOOKING FOR:
- Bachelor’s Degree in Engineering, Computer Science or related field required
- 1-2+ years of experience in IT
- Industry certifications preferred (CompTIA A+, Network+, MCSA, etc)
- Excellent IT, communication, punctuality, and customer Service skills
- Ability to work in a changing and adaptive environment
- Proven track record of maintaining IT procedures, security protocols and infrastructure
- Excellent Customer Service skills
- Strong communication and interpersonal skills both oral and written
- Proficient in Microsoft O365
- Highly organized and able to multi-task under time constraints
- Ability to balance and prioritize work
- Works well in a fast-paced environment
- Self-motivated, Team player
WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:
We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).
BONUS DUTIES YOU SHOULD UNDERSTAND:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
Skills
As published by lever · 15 questions · 6 written answers
Basics
Which location are you applying for?, Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Other website
Short answers (2)
- 6. What is your desired salary? Note: please enter numbers only, no additional spaces or characters.
- 11. Did anyone refer you to this opportunity? If yes, please provide the name of the employee who referred you.
Pick from a list (7)
- This position requires flexibility to work a variety of shifts, including days, evenings, weekends, and holidays, based on business needs. Are you able to meet these scheduling requirements? optional
- I consent to receive SMS/text messages regarding my job application with Jushi. These messages may include updates on my application status, interview invitations, reminders, and other information directly related to this job application. Message frequency will vary. Message and data rates may apply. Reply HELP for help or STOP to cancel. optional
- 1. State regulations governing cannabis company employees are very strict regarding employment eligibility. Have you reviewed applicable state regulations and believe you are eligible for licensing under such state’s laws and regulations? **This Question Does Not Apply for Positions In or Applicants From Philadelphia, New York City, Illinois, or other jurisdiction restricting this question.** optional
- 2. Have you ever been convicted of a criminal offense, had an adjudication of a crime withheld, or pled nolo contendere (no contest), to a crime? This includes convictions later expunged. **This Question Does Not Apply for Positions In or Applicants From California, Philadelphia, New York City, Illinois, or other jurisdiction restricting this question.** optional
- 4. Are you at least 21 years of age? optional
- 8. Will you now or in the future require sponsorship to work within the United States? optional
- 10. Select the answer most applicable to you: optional
Written answers (6)
- If you selected the option no in the question above, please explain: optional
- If yes, include details of each crime, the date of conviction, adjudication or plea, and the penalty imposed. In addition, please include information concerning all crimes to which you were adjudicated guilty or pled nolo contendere. A conviction does not automatically mean that an applicant will not be hired. Give all the facts so that an informed decision can be made. Although conviction of a crime generally is not an automatic bar to employment with the company, some jobs may not be held by persons convicted of certain crimes. **This Question Does Not Apply for Positions In or Applicants From California, Philadelphia, New York City, Illinois, or other jurisdiction restricting this question.** (If this question does not apply to you, type N/A)
- 3. Are you currently awaiting trial or sentencing for any criminal offense? If yes, provide complete details. **This Question Does Not Apply for Positions In or Applicants From California, Philadelphia, New York City, Illinois, or other jurisdiction restricting this question.
- 5. Please indicate your work availability. If there are any days or times you are unavailable to work, please indicate them below.
- 7. What do you believe qualifies you for this position?
- 9. Are you currently subject to a non-compete agreement or any other contractual restriction that may prevent or limit your ability to work for our organization?