IT Operations Manager

• Versana is seeking an experienced IT Operations & End User Computing Manager to lead and oversee all corporate IT operations, end-user computing, and manage service provider engagement
• This role is responsible for ensuring the reliability, security, and efficiency of the company’s IT systems, hardware assets, and user support functions
• Own day-to-day IT operations and end-user technology services across the organization
• Develop and maintain IT operational policies, standards, and procedures
• Ensure high-quality IT support delivery for employees across all locations
• Drive continuous improvement initiatives to enhance the employee IT experience
• Ensure business continuity and operational readiness of corporate IT services
• Oversee lifecycle management, support, and security of corporate technology assets, including laptops, mobile devices, conference room equipment, printers, networking equipment, wireless infrastructure, VPN, remote access solutions, and endpoint management platforms
• Oversee corporate networking, VPN connectivity, and office technology environments
• Coordinate hardware refreshes, software updates, patching, and asset lifecycle management activities
• Manage and support Microsoft 365 services including Entra ID, Exchange Online, SharePoint Online, Teams, Intune, OneDrive, and Microsoft Defender
• Oversee licensing management, user administration, platform governance, and productivity tooling
• Drive adoption and effective use of collaboration and productivity technologies while maintaining governance standards
• Manage employee onboarding, offboarding, and access provisioning processes
• Administer Microsoft 365 user accounts, groups, licenses, and access controls
• Conduct periodic access reviews and ensure timely removal of access for departing employees
• Partner with HR and Information Security teams to maintain role-based access controls and identity governance processes
• Partner closely with Information Security to strengthen the corporate IT security posture
• Implement and maintain endpoint security controls, device compliance policies (CIS benchmarks preferred), and vulnerability remediation processes
• Support incident response, investigations, audits, and compliance initiatives
• Ensure security standards are consistently applied across corporate technology assets and environments
• Serve as the primary point of contact for IT managed service providers and technology partners
• Manage service delivery, ticket queues, escalations, and operational performance
• Conduct regular vendor reviews and drive continuous improvement in service quality and performance

Benefits

• Medical, dental and vision insurance covered 100%
• Company equity
• 401(k)
• Disability and life insurance
• Paid holidays, paid sick days and generous PTO

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience
• 3+ years of experience managing vendors, managed service providers, or IT operations teams
• Strong knowledge of endpoint security, patch management, hardware lifecycle management, and vulnerability remediation
• Hands-on experience administering Microsoft 365 and Entra ID environments
• Experience supporting hybrid and remote work environments
• Experience with endpoint management and mobile device management platforms, preferably Microsoft Intune
• Experience supporting employee onboarding, offboarding, and access governance processes
• 5+ years of experience in Corporate IT, IT Operations, or End User Computing environments
• Hands on experience supporting macOS and Windows
• Knowledge of Microsoft Defender, Conditional Access, EDR solutions, networking technologies, and modern endpoint security practices
• Strong understanding of identity and access management principles