IT Senior Network Engineer

ROLE SUMMARY

The IT Support Engineer is a key member of the IT team and will be primarily responsible for supporting the end-user technology environment. This is a customer-facing role providing the first line of support for the organization and is highly visible. Responsibilities include maintenance and management of company desktops, notebooks, mobile devices, printers, servers, network devices and other office equipment and related software. In addition, this individual will participate in the implementation of new hardware and software including the installation and configuration of MS applications on the end user computers. This position requires in-depth knowledge of and experience working with MS Office Suite, Office 365, One Drive, SharePoint, and other desktop applications. In addition, thorough experience configuring, upgrading, troubleshooting desktop and laptops computers, servers, printers, scanners, and other peripheral devices are necessary. The successful candidate will be responsible for the effective and efficient operations, including maintenance and administration, of Windows-based, and Apple, Android computer systems.

This is an Exempt/Salaried position.

KEY RESPONSIBILITIES

Job Functions

• Respond to level 1 & 2 support requests in a timely and professional manner. Communicate with clients and/or internal staff to report, escalate, and resolve system related or network issues.
• Track and document work tasks, changes, and issues daily in the ticket system.
• Provides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN, and internet)
• Installs, tests, maintains, and upgrades corporate anti-virus application, deploys Windows OS and application security patches, hot fixes, and updates.
• Designs, builds, tests and deploys and application packages utilizing packaging tools and scripting utilities.
• Administer Windows Servers and Exchange (Office 365) with an excellent understanding of Active Directory.
• Provides on-site technical support for desktop computers and peripherals in a cross-platform environment.
• Support will include troubleshooting, repair, and installation of hardware, software, and desktop, laptop, and tablet systems.
• Provide support for mobile devices, including Android, iPhone, and iPad.
• Troubleshoot Windows 11 operating systems, applications, and networking functions.
• Setup and configure workstations to be used in diverse environments, adhering to security requirements.
• Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices.
• Help clients with general operation of standard supported COTS software.
• Provides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN, and internet)
• Other duties as assigned.