IT Service Sales and Social Media Specialist

Job Summary:

The IT Service Sales and Social Media Specialist will be responsible for developing and implementing a social media strategy while also driving sales for IT services. This dual role requires a blend of technical knowledge, sales acumen, and social media expertise to enhance brand presence and achieve sales targets.

Ideal Candidate:

The ideal candidate is a dynamic and tech-savvy professional with a strong background in both IT service sales and social media strategy. They possess excellent communication and persuasion skills, a deep understanding of IT solutions, and the creativity to craft compelling content that drives engagement and generates leads. This individual thrives in a fast-paced environment, is results-driven, and can seamlessly balance the demands of sales outreach with strategic digital marketing efforts to grow brand visibility and close deals.

Key Responsibilities:

IT Service Sales Specialist Duties:

• Conduct market research to identify potential clients and business opportunities.

• Generate leads through various channels, including cold calling, networking, and attending industry events.

• Conduct thorough needs assessments and provide solutions that align with client objectives.

• Prepare and deliver compelling sales presentations and product demonstrations to prospective clients.

• Highlight the benefits and features of IT products and services to address client pain points.

• Establish and maintain strong relationships with new and existing clients.

• Provide ongoing support and consultation to ensure client satisfaction and retention.

• Work closely with the technical team to ensure a deep understanding of product capabilities.

• Grow customer base and services

• Assist with calendar scheduling

• Basic IT and networking skills, remote IT support, and familiarity with CRM systems (e.g., AT).

Social Media Specialist Duties:

• Develop and implement social media strategies to enhance brand visibility and engagement, create and curate content for social media platforms

• Manage and schedule posts using social media management tools

• Analyze engagement metrics and adjust content strategies accordingly.

• Grow followers and increase brand awareness through targeted social media campaigns.

Skills and Background:

• Proficiency in using social media platforms and management tools.

• Strong understanding of social media metrics and analytics.

• Creative thinking and ability to generate engaging content.

• Excellent written and verbal communication skills.

• Proven experience as an IT Sales Specialist or in a similar sales role.

• Excellent communication and presentation skills.

• Ability to build and maintain strong client relationships. • Strong problem-solving and negotiation skills.

• Ability to work independently and as part of a team.

Job Category:

Telesales

Skill Sets Required / Preferred:

• Bachelor’s degree in Marketing, Business Administration, Information Technology, Communications, or a related field (or equivalent work experience).

• Minimum of 2–4 years of proven experience in IT service sales, business development, or account management.

• Minimum of 2 years of hands-on experience managing professional social media accounts, preferably in the tech or services industry.

• Experience with CRM platforms such as HubSpot, Zoho, or AT CRM.

• Certifications in digital marketing or social media (e.g., HubSpot, Hootsuite, Meta Blueprint) are a plus