IT Specialist

JOB TITLE: IT Specialist/Technician FLSA: Non-Exempt

DEPARTMENT: IT

REPORTS TO: IT Manager

GENERAL SUMMARY: We are seeking a skilled and detail-oriented IT Specialist / Technician to join our team. Reporting to the IT Administrator or management, this experienced IT professional will provide technical support for hardware, software, and network-related issues. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a proactive approach to problem-solving. This position offers extensive opportunities to learn, work on a wide variety of projects, and grow into a department leadership role.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Diagnose, troubleshoot, and repair end-user hardware, software, and network issues through phone, email, and in-person support
• Analyze and document reported production outages/issues, assessing their severity and impact
• Manage users and groups in Active Directory while adhering to information security protocols
• Image, deploy, and configure workstations; facilitate new user setups, including orientation on software and equipment usage
• Install, maintain, upgrade, and repair company hardware and software applications
• Organize and schedule system upgrades and maintenance as required
• Research and recommend modern technologies to improve business operations
• Work both independently and as part of a team to resolve technical challenges
• Participate in on-call support as needed
• Perform additional duties as assigned by management