IT Specialist

MANTECH seeks a motivated, career and customer-oriented IT Specialist to join our team in a Remote capacity. The selected candidate will provide direct technical support, systems administration, and end-user guidance across critical IT platforms and business applications.

Responsibilities include, but are not limited to:

• Provide direct support to users by fulfilling individual requests for information and delivering training on the utilization of available databases.
• Conduct technical research to identify and retrieve information required in support of requests for information related to ongoing programs and proposal efforts.
• Provide Systems Administration for key IT platforms, ensuring data and system information remain current, complete, and readily retrievable.
• Deliver end-user support for business applications, including troubleshooting, documenting, and managing technical issues and enhancement requests through to resolution.
• Elicit requirements from end users and draft comprehensive requirements documentation addressing operational needs and business goals.
• Perform functional testing of business applications, including drafting test scripts, documenting test results, and managing defect findings to resolution.
• Communicate and coordinate effectively with IT personnel to facilitate issue resolution and software enhancement development.
• Assist in developing user training materials and conducting structured training sessions for business applications.

Minimum Qualifications:

• 10 years of relevant experience in IT systems administration, application support, business analysis, or a related technical field.
• Proven experience administering core IT platforms and providing end-user troubleshooting for enterprise business applications.
• Ability to successfully pass a Pre-Employment Drug Screening; must possess a Valid Driver’s License for the location in which the work will be performed.

Clearance Requirements:

• Must be a US Citizen and be able to obtain and maintain a Public Trust clearance prior to starting this position.

Physical Requirements:

• Must be able to balance, bend, carry, crouch, stretch and kneel.
• Must be able to push, pull, and reach.
• Must be able to work with computers and CRTs, and type on a computer keyboard for long periods of time.