IT Support / Helpdesk Specialist

Role Overview:
- We are seeking an IT Support Specialist to provide technical assistance to internal teams and clients, resolving hardware, software, and connectivity issues.

Key Responsibilities:
- Provide first- and second-line technical support to end users.
- Troubleshoot hardware, software, and network issues.
- Manage user accounts, permissions, and device provisioning.
- Document recurring issues and maintain knowledge base articles.
- Escalate complex issues to appropriate technical teams.

Requirements:
- 2+ years of experience in IT support or helpdesk roles.
- Strong knowledge of Windows/macOS environments.
- Familiarity with ticketing systems and remote support tools.
- Good troubleshooting and customer service skills.

Technical Stack / Tools:
- Windows.
- macOS.
- Ticketing systems (Zendesk, Freshservice, Jira Service Desk).
- Remote support tools (TeamViewer, AnyDesk).
- Basic networking (DNS, VPN, DHCP).

Location: Remote - Anywhere

Skills required for this job:

• DHCP
• Help desk support
• IT support
• Technical support
• Ticketing systems
• Troubleshooting
• User accounts
• Virtual private network
• Windows
• macOS