IT Support L2

The Level 2 Tech/System Admin role is a full-time, on-site position based in Buffalo.

Northtown Automotive Group is looking for a Level 2 IT Support Technician to join our team. In this role, you'll serve as an escalation point for Tier 1 support, resolving complex issues across Windows endpoints, Microsoft 365, networking, and Active Directory/Entra ID environments.

You'll combine hands-on troubleshooting with light systems administration, and you'll help mentor junior technicians and improve our documentation and processes along the way.