IT SUPPORT TECH I

Summary

The individual in this position reports to the I.T. Technical Support Supervisor, and is responsible for company-wide IT support; computers, printers, systems, software applications, general network support, and special projects. This is an entry-level IT support position.

Essential Duties and Responsibilities

• Monitor, review and respond to Level I Technical Support
• Update and maintain computer systems
• Support policies and procedures related to network hardware and software
• Computer imaging and decommissioning
• Accurately track computer security cameras
• Troubleshooting VoIP phone system
• Printer maintenance and trouble shooting
• Working with vendor software support
• Network cabling installation and termination
• New Hire IT Orientation and training
• Escalate higher level IT tickets to appropriate personnel
• Individual projects and research assigned by management
• After hour support coverage
• Additional duties as assigned