IT Support Technician

Digital marketing has stopped being just a line item in a budget and has become the engine of growth for brands. But amid so many tools, data points and channels, many companies need a partner who connects all the pieces: strategy, technology, execution and results. Adsmurai has become that partner. We are a **Growth-Tech Partner**. We combine our own technology, data, artificial intelligence and expert judgment to turn marketing into a scalable growth system. We design, build and optimise the complete system that helps a brand grow better, because we believe growth does not come from running more campaigns, but from connecting the pieces better. Our platform, **Adsmurai Marketing Platform**, is the brain of it all. It centralises campaign management, data, audiences and feeds, enabling brands and agencies to scale results through automated and intelligent strategies. It integrates multiple sources, platforms and KPIs in real time, automates catalogues and creatives, and analyses e-commerce, CRM and media data to optimise advertising effectiveness. With a culture based on excellence, agility and collaboration, we foster an environment where bold innovation and efficiency generate transformative results. Our team, made up of more than 460 experts, is key to this technological revolution. We are an official partner of **Meta, Google, Pinterest and TikTok,** and a reference point for leading brands in retail-fashion, luxury, education and sports. We have offices in Barcelona, Málaga, Bogotá and Madrid, setting the global standard for efficiency and excellence in digital marketing. * * * 🔎 We are looking for an IT Support Technician with at least 2 years of experience, who is resourceful and approachable, and who wants to be the go-to IT person in our Barcelona office, our headquarters. Your mission will be to make sure everything works every day: that everyone has their equipment ready, that the wifi and network respond, and that the meeting rooms work in plug and play mode. This is a hands-on role and 100% on-site. In our ticketing system, an AI agent provides the first response to incidents, and you will handle what requires a person: what the agent does not resolve, remotely, and what cannot be fixed at a distance, in the office. You will report to the IT Lead for day-to-day organisation. You will also keep the equipment inventory up to date for all offices in the group, including Italy and Colombia. **🚀The challenges ahead:** - **User support:** Diagnose and resolve hardware and software incidents (Windows and Mac, laptops and peripherals) on-site and remotely from our management platform, for all offices in the group (Barcelona, Madrid, Málaga, Italy and Colombia) and remote staff. You will escalate to the IT Lead anything beyond the scope of the role: network, access permissions or security. - **Network and connectivity**: Resolve basic wifi and connectivity issues, add devices to the network, check access points and respond to alerts from the monitoring platform. - **Office and infrastructure**: Keep racks, cabling and desk outlets tidy and operational, leave meeting rooms ready in plug and play mode (video conferencing, screens and audio) with support in key meetings, and manage the physical access control application. - **Equipment lifecycle**: Prepare, deliver and collect laptops using our provisioning tools, manage warranties and repairs, and keep the inventory and spare parts stock up to date across all offices. - **Onboarding, offboarding and accounts**: Prepare workstations for new joiners and close access when people leave, in coordination with People, managing accounts and permissions in Google Workspace, licences in Microsoft 365 and physical access control. - **Tickets and knowledge base**: Manage incidents escalated by the AI agent through to closure, review the quality of its responses and keep the knowledge base it uses up to date. [**💯**](https://emojipedia.org/hundred-points/) **You are the one if you have:** - At least 2 years of experience as an on-site desktop support technician, ideally in companies with more than 100 people. - Fluency diagnosing issues in Windows and macOS, and basic networking knowledge (wifi, IP, DHCP, DNS at a diagnostic level). - Experience with racks and structured cabling (patch panels, patch cords, crimping and outlet testing). - Experience managing accounts and permissions in Google Workspace, and ticketing tools with a habit of documenting. - A friendly manner and the ability to explain solutions in plain language. - Working English to provide remote support to other offices. - A vocational qualification (FP) in Microcomputer Systems and Networks, ASIR, or equivalent experience. [✨](https://emojipedia.org/sparkles/) **What we offer?** - Permanent contract. - Flexible start and finish times. - Summer hours on Fridays, working days before public holidays, mid-July and August. - 23 days of holiday (+1 day per year of seniority). - _Adsmubirthday_—a day off for your birthday. - Active in-house training and professional growth through our Career Plan. - AdsmuAcademy (ad hoc training platform for employees). - Team activities and _afterworks_. - English classes. - Gym agreement (WellHub) - Flexible compensation plan: meal vouchers, transport and health insurance. * * * [**🍀**](https://emojipedia.org/four-leaf-clover/) **These are our values:** - **Make things happen:** We apply reason in decision-making based on data. We manage from start to finish and focus on results. - **Walk, run, fly:** We unleash proactivity by executing ideas. We set ambitious goals, we are curious and we are not afraid of failure. - **Passionate players:** We work with a positive attitude and put passion into everything we do, with perseverance and pride in our work. - **Work together:** We build relationships of trust based on honesty. We listen, empathise and respect people. Our culture is aligned with the universal values of freedom, cooperation and self-fulfilment. Every day we work so that everyone has the same opportunities regardless of sex, ethnicity, nationality, sexual orientation, political or religious beliefs, and we will never approve of any discriminatory action. Adsmurai was born in 2014 from a conversation between friends, and we strive to maintain and convey that good vibe and make it a fundamental pillar of our culture.