IT Support Technician
Description
About the role
Alva Industries is growing quickly, and our people, production floor and systems need IT that just works. We're looking for a hands-on IT Support Technician to be our first point of contact for system and device issues, and to look after the hardware and the physical and digital infrastructure that keep a modern manufacturing company running.
Support and operations come first. As routines settle, you'll have room to grow into development work: automating workflows, extending our business systems, and building internal applications. This is a role for someone who likes fixing problems properly, and then making sure they don't come back.
Key responsibilities
Provide first-line support to employees on hardware, software, accounts and access, onsite and remotely
Set up, deploy and maintain PCs, laptops, phones, monitors, printers and production-floor devices
Manage user onboarding and offboarding, licenses and access in Microsoft 365 and Entra ID
Maintain and troubleshoot network, Wi-Fi, meeting room and other physical IT infrastructure
Keep device and asset inventory, documentation and routines up to date
Contribute to IT security: patching, device compliance and security awareness
Coordinate with external suppliers and partners, and escalate when needed
Develop automations, integrations and internal tools to support our teams
Required qualifications
Relevant IT education (vocational, certification or degree), or equivalent work experience
1–3 years of experience in IT support, IT operations or a similar hands-on technical role
Good working knowledge of Windows, Microsoft 365, Entra ID / Intune and Azure
Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi)
Some experience with scripting or programming, in any language
Professional English, written and spoken
Advantageous experience
Microsoft Power Platform (Power Automate, Power Apps, SharePoint)
Microsoft Dynamics 365 Business Central, AL development or Power BI
PowerShell or Python for automation
C# / .NET or other experience building internal applications
IT support in a manufacturing or industrial environment
Norwegian language skills
Cloud experience (Azure/Google)
Git / DevOps
Personal qualities
You are service-minded and calm when things break. You work in a structured way, document what you do, and follow through. You're curious about how systems work and want to understand why something fails, not just fix it once. You take initiative, work independently, and communicate clearly with colleagues at every level, from the production floor to management.