IT Support Technician - Franknfurt
Posted Updated
Summary
On-site desktop support technician in Frankfurt providing hands-on IT support for end users: troubleshooting computer hardware, software, Microsoft OS, printers, networking, VPN and mobile devices, and handling tickets. Requires strong German and English, Active Directory/Exchange familiarity, and IT certifications such as CompTIA A+.
We are hiring for a Desktop Support Technician
𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Frankfurt, Germany
Work Pattern: 3x days a week
Staff needed: 2x people
Duration: 6-12 Months with a high chance for extentions.
Skills and Qualifications Required:
- Over 24 months of work experience.
- Advanced knowledge in computer hardware, software applications, and Microsoft OS.
- Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
- Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
- Relevant IT certifications: A+ Certification, OEM certifications (Dell, HP, Lenovo, Lexmark, IBM), CompTIA A+, MCITP, MOS.
- Strong customer service skills, problem resolution, and ability to adhere to documented processes.
Language Requirement:
- B2/C1 Fluency in German/Deutsche and English (written and verbal).
Equipment Provided:
- Systems and equipment, including a PC and phone.
Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.