Italian and English Customer Support Advisor (remote within Portugal only)

Key Responsibilities:

Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.

Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.

Customer Service: Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.

Sales Support:

Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.

Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Candidate Profile:

Excellent communication skills coupled with empathy and team spirit

Tech-savvy

Previous experience in Customer Service (preferable)

Previous experience in sales is a plus

Availability to work on rotational shifts

Salary Conditions

Base salary +Performance bonus (gross)

Meal allowance: 7,23 per workday (paid in meal card)

Transportation allowance

Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract

Schedule:

Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts)

Days Off: Sunday + 1 rotational day

Type of contract: 6 months with the possibility of renewal

Languages:

Fluent in Italian C2 and strong B2 English