Italian and English-Speaking Courier Support Specialist (part-time)

For our client, a well-known Shared Services Center in Wrocław, we are looking for candidates for the position of Italian and English-Speaking Courier Support Specialist. This role is ideal for individuals who thrive in a dynamic environment, are able to make quick decisions, and find satisfaction in supporting others in operational situations.

Responsibilities:

• Providing ongoing support to couriers during order fulfilment (via chat),
• Monitoring deliveries in the system and responding to non-standard situations (e.g. delays, technical issues, weather conditions, unforeseen events),
• Working with an automated order distribution system,
• In exceptional situations, contacting end customers by phone (very rarely),
• Ensuring smooth operations and the best possible courier experience,
• Team collaboration, sharing knowledge and best practices.

Requirements:

• Strong focus on high-quality customer service and user satisfaction,
• Very good command of Italian and English (minimum B2), both spoken and written,
• Good organisational skills, stress resistance, and decision-making ability,
• Proficient computer skills and readiness to work across multiple systems simultaneously,
• Ability to prioritise tasks and work in a fast-paced environment,
• Responsibility, independence, and a positive attitude toward challenges.

What we offer:

• Stable employment based on an employment contract from day one,
• Work from anywhere in Poland (fully remote),
• Lunch card / meal allowance,
• Private medical care and sports card,
• Comprehensive onboarding and internal training,
• Work tools provided by the employer,
• Friendly, informal atmosphere and real development opportunities,
• Participation in an international, fast-growing environment.