Italian Speaker Customer Service Advisor

Italian Customer Support Service Advisor

Location: Lisbon, Portugal
Position Type: Full-time, On-site

Are you passionate about providing exceptional customer support? Do you have a knack for communication and problem-solving? If so, we have the perfect opportunity for you!

About Us:

Join a vibrant team in Lisbon and become part of a leading company known for its dynamic and inclusive culture. The company is specializing in providing top-notch customer support services to global brands across various industries.

Key Responsibilities:

• Customer Assistance: Provide timely and effective customer support to Italian-speaking clients through multiple channels (phone, email, chat).
• Problem Resolution: Diagnose, troubleshoot, and resolve customer issues with empathy and efficiency.
• Product Knowledge: Maintain a deep understanding of our products and services to offer precise and helpful information.
• Documentation: Accurately log and track customer interactions and resolutions in our CRM system.
• Feedback and Improvement: Actively contribute to the enhancement of our support processes by providing customer feedback and insights.

Requirements:

• Language Skills: Native-level proficiency in Italian (written and spoken). Proficiency in English is required for internal communication.
• Experience: Previous experience in customer service or a similar role is preferred but not mandatory.
• Technical Skills: Basic computer skills and familiarity with customer service software or CRM systems.
• Soft Skills: Strong interpersonal skills, with the ability to communicate clearly and effectively. Patience, empathy, and a positive attitude are crucial.
• Problem-Solving: Ability to think on your feet and offer solutions in a fast-paced environment.
• Availability: Flexibility to work in shifts, including weekends and holidays if necessary.

What We Offer:

• Competitive Salary: Attractive compensation package with performance bonuses.
• Professional Growth: Opportunities for career advancement within the company.
• Training and Development: Comprehensive training programs to enhance your skills and product knowledge.
• Work Environment: Modern, well-equipped office space in the heart of Lisbon.
• Cultural Experience: Chance to live and work in one of Europes most vibrant cities, known for its rich culture, history, and beautiful coastline.
• Relocation Support: Assistance with relocation, including help with finding accommodation.

Why Lisbon?

Lisbon is more than just a city; its a lifestyle. Enjoy a unique blend of old-world charm and contemporary flair, from historic neighborhoods and stunning architecture to a thriving tech scene and vibrant nightlife. With a warm climate and friendly locals, its a fantastic place to live and work.

How to Apply:

If you are enthusiastic about joining our team and making a difference in customer service, we would love to hear from you! Please send your CV.